Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Susan Hodgson

Edgewater,FL

Summary

Dynamic leader with a proven track record at Papa Johns, enhancing customer satisfaction and streamlining operations. Expert in inventory management and team motivation, achieving significant improvements in financial performance and employee morale. Skilled in customer relationship management and problem-solving, driving sales growth and operational efficiency.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Manager

Papa Johns
09.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

General Manager

Papa Johns
04.2021 - 01.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Petco

Cashier Customer Service
01.2007 - 03.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Mcdonalds

Crew
03.2015 - 02.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Penta County
Perrysburg, OH
06-1987

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Staff management
  • Workload management
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Customer relationship management (CRM)
  • Staff development
  • Sales reporting
  • Employee performance evaluations
  • Employee performance evaluation
  • Project management abilities
  • Cost control
  • Financial management
  • Budgeting and finance
  • Schedule oversight
  • Employee supervision
  • Coaching and mentoring
  • Inventory management

Certification

  • ServSafe Food Handler's Certification

Timeline

General Manager

Papa Johns
04.2021 - 01.2023

Assistant Manager

Papa Johns
09.2018 - Current

Mcdonalds

Crew
03.2015 - 02.2018

Petco

Cashier Customer Service
01.2007 - 03.2018

High School Diploma -

Penta County

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Susan Hodgson