Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

SUSAN HOFFMAN

TAYLOR,MICH.
SUSAN HOFFMAN

Summary

Upbeat and adaptable professional with strong problem-solving abilities and a proactive mindset. Brings valuable insights into market trends and strategic planning, along with skills in financial management and business development. Dedication lies in driving innovation and achieving measurable outcomes.

Overview

20
years of professional experience

Work History

Got Home Goods

Entrepreneur
07.2024 - Current

Job overview

  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Interacted well with customers to build connections and nurture relationships.
  • Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Expanded product line to meet consumer demands, conducting market research to identify new opportunities.
  • Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
  • Optimized website for search engines, increasing organic traffic with strategic keyword usage and content creation.
  • Improved inventory management, utilizing advanced tracking systems to maintain optimal stock levels and reduce overstock issues.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Participated in industry conferences, networking with peers and staying informed about emerging trends and technologies.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Meijer

Loss Prevention
01.2020 - 06.2024

Job overview

  • My responsibilities are to protect the assets with in the store
  • To promote safety
  • Surveil shop lifters
  • Communicate with Police
  • Approach and apprehend shop lifters
  • Investigate internal theft
  • To make sure that all employees and customers are safe when they enter the store
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Walmart

Assistant Manager
01.2005 - 12.2018

Job overview

  • My responsibilities were to oversee the whole store and make sure processes and procedures were being maintained
  • Make business decisions on vendors and manual orders
  • I also had to write and deliver yearly evaluations, weekly schedules, hazmat paperwork, claimed out merchandise, and accounting procedures
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Established team priorities, maintained schedules and monitored performance.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

College of Central Florida
Ocala, FL

No Degree from Cosmetology

University Overview

Skills

  • Goal setting
  • Entrepreneurial personality
  • Strategic thinking
  • Customer relations
  • Team development
  • Social media management
  • Innovative mindset
  • Brand building
  • Business planning
  • Operational planning
  • Personnel management
  • Customer service
  • Decision-making
  • Team leadership
  • Sales strategies
  • Customer service management
  • Inventory control
  • Operations oversight
  • Sales promotion
  • Schedule management
  • Human resources
  • Training management
  • Employee motivation
  • Scheduling
  • Cost reduction
  • Employee scheduling
  • Staff scheduling
  • Delegation
  • Desktops, laptops, and mobile devices
  • Staff training/development
  • Hiring and onboarding
  • Cosmetology

Timeline

Entrepreneur
Got Home Goods
07.2024 - Current
Loss Prevention
Meijer
01.2020 - 06.2024
Assistant Manager
Walmart
01.2005 - 12.2018
College of Central Florida
No Degree from Cosmetology

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SUSAN HOFFMAN