Susan Hofmann
Austin,TX
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
Work History
Manufacturing Process Technician
Tesla
02.2023 - Current
- Troubleshooting and fixing robotic/user errors
- Working with the maintenance team, quality control team, as well as the engineering team to prevent any errors and to improve manufacturing processes
- Ensured that all work performed adhered to applicable codes, standards, procedures and guidelines.
- Reduced downtime through proactive monitoring of critical process parameters and variables.
- Troubleshot problems in a timely manner while minimizing disruption to production operations.
- Assisted engineers in developing new processes by providing feedback on design parameters.
- Implemented Lean Manufacturing principles to streamline processes and reduce waste.
Owner
Camilla Couture/C.C. Customs
01.2021 - 05.2023
- Planned and created monthly clothing drops
- Ordered and Designed files for custom designs
- Uploaded and created sales listings on the company website
- Handmade all clothing items
- Worked and collaborated with social influencers to advertise the Brand
- Received and resolved any customer concerns
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service through quality assurance checks.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
- Ensured compliance with applicable laws and regulations related to business operations.
- Monitored industry trends to identify opportunities for improvement.
- Negotiated contracts with suppliers to reduce costs while increasing quality standards.
Customer Service Orthobiologics Coordinator
Arthrex
07.2017 - 01.2021
- Worked closely with off-site tissue banks to ensure on time delivery to customer locations
- Acted as a liaison between the Orthobiologics Product Management team, Salesforce, and customers
- Received new tissue items into Arthrex’s inventory through WinShuttle and SAP
- Input all tissue orders into the SAP System (Phone, Email, and Fax) while supporting the general customer service team
- Attended training on any new tissue products and implementing plans for the customer service/order/returns processes to establish customer satisfaction
- Alerted purchasing and the tissue banks of any backorders and required products for upcoming surgeries
- Worked closely with the Orthobiologics Product Management team, logistics, QC, and Supply Chain Management to ensure proper receiving, shipping, and tracking of tissue
- Worked closely with sales force and other departments to resolve any customer issues
- Ran daily shipping and backorder reports to release orders to assure timely delivery for surgeries
- Created a training schedule and trained new team members job duties and skills to ensure efficient task performance
- Knowledge of FDA Quality/Safety and Tissue Bank Certification of tissue products
- Responded promptly to emails from customers regarding their orders or inquiries
Customer Service Coordinator
Arthrex
02.2016 - 07.2017
- Input purchase orders into the SAP System (Phone, Email, and Fax)
- Processed and maintaining orders for Orthobiologic products and worked closely with suppliers and the Orthobiologics department
- Created an instruction and information booklet on OneNote for all Orthobiologic products
- Volunteered with the Arthrex ACT Team
- Worked closely with sales force and other departments to resolve any customer issues
- Ran daily reports to check on any pending purchase orders
- Processed promotional and demo orders from distributors
- Responded promptly to emails from customers regarding their orders or inquiries.
- Utilized interpersonal and conflict resolution skills to resolve customer disputes efficiently.
Property Manager
123 Cape
10.2015 - 02.2016
- Created annual leases
- Researched backgrounds, references, etc of prospective tenants
- Filed paperwork for evictions, permits, etc
- Dispatched repair work orders and coordinated appointments with tenants and technicians
- Assured tenants’ and landlords’ satisfaction with services and repairs performed
- Accepted and recorded rent payments
- Reviewed accuracy of invoices
- Researched and tested new programs and integrated them into the processes of the company
- Taught new programs to co-workers
- Completed weekly spreadsheets for clients/homeowners
- Showed & advertised rental properties
Account Specialist
Cintas Fire Protection
12.2013 - 10.2015
- Created and scheduled pro-active and re-active inspection and service calls for clients
- Dispatched work orders and coordinated repairs with clients and technicians
- Updated clients’ information in several portals
- Assured customers’ satisfaction with services and performance
- Negotiated services and pricing with affiliates for services
- Reviewed accuracy of invoices, work orders, and submitted them to A/R
- Created monthly performance and spending reports for corporate customers
- Completed daily spreadsheets
- Formed close business relationships with clients and vendors to ensure satisfactory performances
Education
Bachelor of Science - Business Management
Hodges University
Fort Myers, FL01.2011
High School Diploma -
Herrmann-Staudinger-Gymnasium
Erlenbach, Germany06.2005
Skills
- Fluent in German
- Microsoft Office Certification
- Trained in SAP
- Notary Certification
Timeline
Manufacturing Process Technician
Tesla
02.2023 - Current
Owner
Camilla Couture/C.C. Customs
01.2021 - 05.2023
Customer Service Orthobiologics Coordinator
Arthrex
07.2017 - 01.2021
Customer Service Coordinator
Arthrex
02.2016 - 07.2017
Property Manager
123 Cape
10.2015 - 02.2016
Account Specialist
Cintas Fire Protection
12.2013 - 10.2015
Bachelor of Science - Business Management
Hodges University
High School Diploma -
Herrmann-Staudinger-Gymnasium
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