Susan Hogsed

• Greeted customers warmly and made them feel welcome.
• Assisted with scheduling appointments for clients and visitors.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Processed payments from customers using a variety of payment methods, including credit cards and checks.
• Updated customer information in databases regularly to ensure accuracy of records.
• Generated nightly reports summarizing sales activities, customer feedback surveys, and other relevant data.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Explained policies and procedures to visitors.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

• Greeted arriving guests and checked them in to their rooms.
• Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
• Responded to customer inquiries regarding hotel services, reservations, directions.
• Maintained a secure environment for the protection of guests' property and assets.
• Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
• Verified that all charges posted were accurate prior to submitting final bills to guests.
• Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
• Completed end-of-day reconciliations of cash drawers and credit card transactions.
• Reported any discrepancies immediately upon discovering them.
• Received payments from customers via cash or credit cards.

Answered telephone calls from customers related to billing inquiries or complaints.

• Reviewed daily sales reports to ensure accuracy and identify areas of improvement.
• Developed strategies for increasing customer satisfaction and loyalty.
• Maintained inventory of supplies, ingredients, and equipment.
• Hired, trained, supervised, and evaluated staff members.
• Conducted weekly team meetings to discuss goals and objectives.
• Coordinated scheduling of employees to meet peak demand times.
• Resolved customer complaints in a timely manner.
• Analyzed financial statements to assess operational efficiency.
• Monitored quality assurance standards for all products served.
• Maintained cleanliness of restaurant according to health code regulations.
• Created monthly budgets for labor costs and other expenses.
• Collaborated with corporate office on initiatives related to operations.
• Established relationships with local businesses as potential customers.