Susan Holder
Boise,ID
Summary
Accomplished Enterprise Account Executive excels in fast-paced, demanding sales environments. Focused on meeting client enterprise technology needs with best product selection while leveraging account expansion opportunities and new business development. Focused Enterprise Account Executive with expertise nurturing client relationships and negotiating sales contracts. Offering outstanding persuasion and presentation skills. Customer-oriented with more than [Number] years of managing lucrative accounts. Proven record in landing and satisfying high-value business accounts. History of managing a $[Amount] book of business and consistently pursuing new prospects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Enterprise Account Executive
T-Mobile
11.2022 - Current
- Established strong relationships with key enterprise customers, driving customer satisfaction and retention.
- Consistently exceeded sales targets by proactively identifying and pursuing new business opportunities.
- Collaborated with internal teams to develop tailored solutions for complex client needs, resulting in increased revenue.
- Managed a portfolio of high-value accounts, ensuring timely renewals and upselling opportunities.
- Negotiated contracts with key stakeholders, securing long-term partnerships and revenue growth.
- Delivered comprehensive product presentations and demonstrations, showcasing the value proposition to potential clients.
- Provided regular progress reports to senior management, highlighting successes and areas for improvement.
Sales Manager, SMB
T-Mobile
03.2021 - 10.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Senior Account Executive, SMB Sales
T-Mobile
07.2020 - 03.2021
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Developed new business opportunities for company growth through effective networking and client presentations.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Led product demonstrations at trade shows and conferences, showcasing company offerings and attracting potential clients.
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
Account Executive, SMB Sales
T-Mobile
07.2017 - 07.2020
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
Education
Bachelor of Arts - Communications
Boise State University
Boise, ID08.2003
Skills
- Contract Negotiation
- Business Operations Understanding
- Needs Assessments
- Client Support
- Written and Verbal Communication
- Key Account Management
- Lead Prospecting
- Pipeline Development
- New Business Opportunities
- Cross-Selling Opportunities
- Customer Presentations
- Business Acumen
- Sales Strategies
- Strategic Initiatives
- Sales Lifecycle Management
- Products Knowledge
- Research and Analysis
- Customer Relationships
- Brand positioning
- Cold calling
- Project management
- Social selling
- Value-based selling
- Pipeline management
- CRM proficiency
- Competitive analysis
- Territory management
- Sales forecasting
- Cross-functional collaboration
Certification
- CPSP - Certified Professional Sales Person
- Six Sigma Certified
- Dale Carnegie School of Sales Graduage
- Bill Stinnet Digital Sales Training
Timeline
Enterprise Account Executive
T-Mobile
11.2022 - Current
Sales Manager, SMB
T-Mobile
03.2021 - 10.2022
Senior Account Executive, SMB Sales
T-Mobile
07.2020 - 03.2021
Account Executive, SMB Sales
T-Mobile
07.2017 - 07.2020
Bachelor of Arts - Communications
Boise State University
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