Summary
Overview
Work History
Education
Skills
Timeline
Generic

SUSAN HOLLOWAY

AMARILLO

Summary

Results-oriented professional with a proven track record in customer service and sales at renowned companies like Nationwide Insurance. Utilizing strong communication and problem-solving skills to consistently exceed sales goals and enhance client satisfaction. Proficient in computer systems, skilled at multitasking, and unwaveringly dedicated to delivering exceptional customer experiences. Teller supervisor at Happy State Banks with a 100% record of balancing teller drawers. Extensive experience in the grocery business, having owned and operated five successful grocery stores in and around Amarillo. Passionate about the industry and committed to providing top-notch service to customers.

Overview

19
19
years of professional experience

Work History

Grocery Checker

Market Street United
09.2024 - Current
  • Adapted quickly to new technologies and systems introduced in the workplace, ensuring proficiency with updated equipment and processes.
  • Increased customer satisfaction by efficiently scanning and bagging groceries in a timely manner.
  • Trained new employees on store policies, procedures, and register operations, improving overall team efficiency.

Sales Associate

Dillard's
10.2022 - 08.2024
  • Greeted customers warmly and offered assistance
  • Helped customers find and select products
  • Kept work area clean, organized and free of clutter at all times
  • Performed cleaning tasks, keeping store neat and organized

Dispatcher

Republic Services
01.2014 - 07.2020
  • Excelled in multitasking to manage a high call volume with professionalism and efficiency
  • Proficiently used computer systems for data entry, tracking, and managing of driver information
  • Responded quickly to emergency situations involving drivers or vehicles
  • Efficiently handled all incoming calls from customers inquiring about services or shipment status
  • Maintained accurate records of dispatches, pickups, and deliveries
  • Monitored GPS systems for real-time tracking of vehicles during transit
  • Successfully managed the scheduling of drivers' routes based on customer orders

Insurance Agent

Nationwide Insurance
06.2013 - 04.2016
  • Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
  • Used company software to analyze customer coverage needs, write quotes, and issue policies
  • Built and maintained relationships with clients to support satisfaction
  • Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management
  • Interpreted insurance policies and explained coverage to clients
  • Accurately processed payments from customers for policy premiums and other fees associated with the policy

Teller Supervisor

Happy State Bank
03.2006 - 04.2013
  • Provided leadership and guidance to teller staff, ensuring compliance with bank policies and procedures
  • Facilitated communication between tellers and management regarding operational changes or updates
  • Oversaw bank teller performance by reviewing paperwork and documents submitted by employees
  • Assisted in resolving customer complaints in a professional manner while adhering to corporate standards
  • Confirmed correct signatures, dates and amounts on checks, preventing clerical mistakes
  • Researched fraud cases involving suspicious activities detected by the bank's security system
  • Ensured all cash drawers were balanced at the end of each shift according to bank policy
  • Handled training and hiring of new tellers, fostering efficient and knowledgeable employees
  • Performed daily balancing tasks including verifying accuracy of funds received from previous day's transactions
  • Developed and implemented training programs for new hires on customer service practices, cash handling techniques, banking regulations, and security protocols

Education

High School Diploma -

Wayland Baptist University
Plainview, TX

Skills

  • Service Contract Management
  • Organization
  • Product and Service Sales
  • Payment Transaction Handling
  • Sales Floor Management
  • Strong Communication and Interpersonal Skills
  • Goal-Driven
  • Item Ticketing and Pricing
  • Self Motivation
  • Upselling
  • Money Handling
  • Cash Handling Proficiency
  • Goal Setting
  • Sales and Promotions
  • Merchandising knowledge
  • Problem-solving skills
  • Adaptable and Flexible
  • Listening Skills
  • Multitasking
  • Computer Proficiency
  • Microsoft Office
  • Gift Wrapping
  • Cash Management
  • Reliable and punctual
  • Outgoing Personality
  • Precision in Cash Transactions
  • Dressing Room Assistance
  • Exceptional customer service
  • Effective Decision-Making

Timeline

Grocery Checker

Market Street United
09.2024 - Current

Sales Associate

Dillard's
10.2022 - 08.2024

Dispatcher

Republic Services
01.2014 - 07.2020

Insurance Agent

Nationwide Insurance
06.2013 - 04.2016

Teller Supervisor

Happy State Bank
03.2006 - 04.2013

High School Diploma -

Wayland Baptist University

Similar Profiles

CREATE PROFILE
SUSAN HOLLOWAY