Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Susan Holmes

Tallahassee,Florida

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Leon County Schools
08.2013 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.

Marketing Assistant

Chick-fil-A
11.2012 - 09.2023
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
  • Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
  • Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.

Team Leader Manager

Chick-fil-A
11.2012 - 09.2023
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Streamlined communication within the team for better collaboration and decisionmaking.
  • Developed strong relationships with cross-functional departments to support successful project execution.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Legal Assistant

Thrasher And Heckman
07.2011 - 08.2012
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Prepared and managed attorney travel itineraries to optimize scheduling.
  • Created spreadsheets to track client progress and document billable hours.

Legal Assistant

Williams Gautier
08.2006 - 07.2011
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.

Accounts Payable Analyst

North Florida Christian School
01.2000 - 03.2009
  • Streamlined accounts payable processes by implementing efficient systems and reducing processing time.
  • Improved payment accuracy with meticulous invoice review and reconciliation efforts.
  • Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
  • Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
  • Supported audit preparation efforts, providing thorough documentation for accounts payable transactions as needed.
  • Assisted in cash flow management by forecasting weekly payments and managing funds allocation accordingly.
  • Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
  • Provided strong customer service and support to prevent invoice and expense issues.
  • Investigated inquiries relating to status of accounts.
  • Researched and resolved invoice and payment issues for internal employees and external vendors.
  • Managed complex accounting projects and special assignments.
  • Assisted with annual audits by generating reports and collecting and consolidating invoice information.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Entered figures using 10-key calculator to compute data quickly.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Inspected account books and recorded transactions.

Education

Associate of Arts - Paralegal

Keiser University
Tallahassee, Florda
05.2009

High School Diploma -

Florida High
Tallahassee, FL
05.1984

Skills

  • Office Administration
  • Filing
  • Appointment Scheduling/Meeting Planning
  • Clerical Support
  • Data Entry
  • Mail Handling/Distribution
  • Multi-Line Phone Proficiency

Timeline

Administrative Assistant

Leon County Schools
08.2013 - Current

Marketing Assistant

Chick-fil-A
11.2012 - 09.2023

Team Leader Manager

Chick-fil-A
11.2012 - 09.2023

Legal Assistant

Thrasher And Heckman
07.2011 - 08.2012

Legal Assistant

Williams Gautier
08.2006 - 07.2011

Accounts Payable Analyst

North Florida Christian School
01.2000 - 03.2009

Associate of Arts - Paralegal

Keiser University

High School Diploma -

Florida High

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Susan Holmes