Summary
Overview
Work History
Education
Skills
Timeline
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Susan Holt

Asheboro,USA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

32
32
years of professional experience

Work History

Assistant Store Manager

Food Lion
05.2024 - Current
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Store Manager

Big Lots Stores, Inc.
09.2014 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Assisted in recruiting, hiring and training of team members.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Store Manager

Rite Aid/Kerr Drug Stores
09.1992 - 11.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Education

High School Diploma -

Asheboro High School
Asheboro, NC

Skills

  • Personnel development
  • Sales expertise
  • Program Optimization
  • Inventory Oversight
  • Payroll Administration and Timekeeping
  • Performance Improvement
  • Financial operations management
  • Loss Prevention Procedures
  • Customer Response
  • Scheduling
  • Revenue Generation
  • P&L Administration
  • Performance Improvements
  • Records Organization and Management
  • Outstanding communication skills
  • Payroll Management
  • Retail Inventory Management
  • Bank deposit procedures
  • Staff Supervision
  • Staff hiring
  • Retail Merchandise Quality Standards
  • Employee reviews
  • Business Growth Initiatives
  • Leadership Development
  • Delegating Work
  • Inventory Management
  • Employee Scheduling
  • Sales Promotions
  • Customer Service Management
  • Team Building and Leadership
  • Merchandise planning
  • Store displays
  • Schedule Management
  • Team leadership and coaching
  • Teamwork and Collaboration
  • Hourly shift management
  • Employee Terminations
  • Friendly and Positive
  • Training and mentoring
  • Delegation
  • Multitasking and Organization
  • Decision-Making
  • Training Management
  • Store Merchandising
  • Team Development
  • Sales Tracking

Timeline

Assistant Store Manager

Food Lion
05.2024 - Current

Store Manager

Big Lots Stores, Inc.
09.2014 - 05.2024

Store Manager

Rite Aid/Kerr Drug Stores
09.1992 - 11.2013

High School Diploma -

Asheboro High School

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Susan Holt