Summary
Overview
Work History
Education
Skills
Community Volunteer
Timeline
Generic

Susan Hoover

Executive Assistant
Parachute,CO

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational teams.

Overview

30
30
years of professional experience

Work History

Owner

All Social Matters, LLC
01.2023 - Current
  • Owner of e-commerce business.
  • Purchase wholesale and resale on Amazon.
  • Monitor market conditions to set accurate product pricing and take advantage of emerging trends.
  • Negotiate price and service with customers and vendors to decrease expenses and increase profit.
  • Track trends and suggest enhancements to both challenge and refine company's product offerings.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Manage day-to-day business operations.

Office Manager and Personal Assistant

Mullenax Construction And Roofing, Inc.
05.2016 - 05.2018
  • Owner Greg Mullenax owned three LLC's and four residence, three rentals.
  • Provided accounts payable and receivable,
  • Paid and monitored Payroll and taxes.
  • Maintain Employees, Customer and Vendor files.
  • Liaison with commercial renters and residential renters.
  • Oversaw Web Site and Social Media Accounts.
  • Maintained all owners personal and business finances.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained maintenance needs of all rental properties.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained computer and physical filing systems.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Field Office Administrator Sr.

Williams Production/WPX Energy
06.2005 - 08.2012
  • Williams Production Gas Plant supervision required accountability for Human Resources files.
  • Onboarding and new hire orientations.
  • Monitored accounts payable.
  • Supervise two employees.
  • WPX Energy(company LLP split) Conducted land audits from corporations such as Chevron, Oxy and Exxon.
  • Liaison and independent worker with an accounting Department in Denver.
  • Assisted with special projects as needed.
  • Updated Oracle computer systems with weekly drilling updates to allow for all other departments to operate in a large system.

Constituent Caseworker

U.S. House Of Representatives
08.2004 - 05.2005
  • Responsibilities of Constituent Caseworker 3rd Congressional District.
  • Event planning.
  • Scheduling travel as needed for and with Congressman.
  • Maintained strong open lines of communication with Federal Liaison and Local Government agencies in District.
  • Developed and maintained strong relationships with community residents. (Enjoyed being able to help residents of District when in need.)

Education

Bachelor of Science - Business Management & Marketing

University of Phoenix
Phoenix, AZ
05.2005

Skills

Key Skills include Team Collaboration and Leadership

Client Service

Cost analysis and savings

Small business operations and Effective leadership skills

Proficient in many computer systems: Microsoft Products, Excel, SAP, Oracle, Quickbooks,

Community Volunteer

As a long-term resident of Colorado I have had the pleasure to serve on local Boards such as Educational Foundation and Grand Valley Historical Cemetery District.

Timeline

Owner

All Social Matters, LLC
01.2023 - Current

Office Manager and Personal Assistant

Mullenax Construction And Roofing, Inc.
05.2016 - 05.2018

Field Office Administrator Sr.

Williams Production/WPX Energy
06.2005 - 08.2012

Constituent Caseworker

U.S. House Of Representatives
08.2004 - 05.2005

Bachelor of Science - Business Management & Marketing

University of Phoenix

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Susan HooverExecutive Assistant