Summary
Work History
Education
Skills
Timeline
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SUSAN HOPE

Summary

Successful and dynamic retail, outside sales, merchandising and styling leader. Ethical professional with a record of sales excellence. Creative leader with the ability to blend team member skills to create a top performing organization. Strategic thinker focused on sustainable and community enhancing goals. Creates strong team environments and improves individual performance levels. Design and sales specialist with high-energy results that align with corporate objectives. Proven growth expert who creates strategies that support organizational goals.

Work History

Personal Stylist

Antrhopolgie
North Brunswick, NJ
2022 - Current
  • Cultivates the overall service and selling culture in showroom and drive sales by developing authentic customer connections, offering expert styling advice and providing and individualized and curated product recommendations. Trains and develops team resulting in increased sales volume.
  • Shopped for and assembled complete or partial wardrobe collections for numerous client needs, including special occasions, image modification, new profession or to complement body changes.
  • Maintains visual and operational standards. Partners with visual team to support mannequin outfitting updates to showcase new arrivals and best sellers.

Director of Business Development

THE RUG COMPANY
New York, NY
2018 - 2020
  • Accountable for developing new product strategies with global team
  • Developing marketing strategies and training for teams to increase sales and client growth
  • Sales force implementation for new contract division
  • Responsible for developing new business pipeline, presenting to existing client base, drive new sales from commencement to completion.
  • Spearheaded tufted rug and carpet design. Worked with design department on creating and designing custom rugs and and carpets.

Managing Sales Director

TSAR CARPETS
New York, NY
2016 - 2018
  • Developed sales and marketing strategy
  • Directed and coordinated activities for all departments, operations, customer service and marketing
  • Cultivated relationships with repeat business by leading presentations and working on proposals
  • Consulted with clients on changing industry trends/projections/budget planning/etc
  • Managed and empowered team by coaching and developing them as leaders in their role and the organization
  • Increased business from 20k to over 2MM.
  • Worked hand and hand with design team to create bespoke rugs and carpets.

Showroom Sales and Business Development Manager

OLY STUDIO
New York, NY
2014 - 2016
  • Combined entrepreneurial drive with business-management skills to drive gains in revenue, and performance
  • Cultivated excellent relationships with new prospects and existing customers
  • Maintained and merchandised showroom.
  • Designed client home and business layouts

Publisher/Business Development/Sales

PANACHE
New York, NY
2010 - 2011
  • Published finely curated books about interior designers and architects
  • Participated in marketing and design execution
  • Determined which interior design and architectural projects were selected for publication
  • Accountable for creating revenue to produce publications.

Vice President of Merchandising and Sales / Director / General Manager

LIGNE ROSET
New York, NY
2000 - 2010
  • Developed and led global team efforts to support company business vision for the French home furnishings group
  • Directed design/sales training activity and all motivation/incentive programs
  • Coordinated with management to align team activity with sales/operations objectives
  • Managed Operations, Human Resources,
  • Sales/Design, Warehousing, and Technical Support divisions
  • Led construction and design layout for new showroom projects
  • Designed sales and profitability strategies and increased sales while fully utilizing resources and lowering costs
  • Spearheaded all marketing, merchandising, international buying, and trade show event negotiations
  • Directed visual presentations, store planning initiatives, and led showroom operations
  • Created business growth plans
  • Increased sales over 100% from 2001-2010 by creating and leading exceptional teams
  • Grew new business referrals 10% in Q1 2003 by designing training strategy and improving design service processes, thus increasing customer satisfaction
  • Garnered #3 ranking among global showrooms
  • Hired and trained a high-level sales and management team.

General Manager

JENSON, INC
Brooklyn, NY
2012 - 2014
  • Recruited, developed and retained sales team and evaluated each member’s performance
  • Counseled, trained and motivated and mentored staff
  • Analyzed market trends and developed business plan ensuring its implementation and achievement of business goals and objectives
  • Ensured brand presentation was up to mark through well merchandised and stocked sales floor.

Project Designer

JP MORGAN CHASE / RIVERSO CONSULTANT
New York, NY
1998 - 2000
  • Spearheaded design project activity for the entire project lifecycle for Chase corporate offices
  • Developed and led projects, overseeing design layout, color coordination, and furniture planning
  • Established budgets reviewed and approved bids for design elements such as carpeting, furniture, and electrical/general contracting
  • Delivered successful project outcome for Chase
  • Created aesthetically pleasing and functional work atmospheres.

Interior Designer/Sales

ROCHE BOBOIS
New York, NY
2012 - 2012
  • Cultivated relationships with interior designers, architects, and consumers and maximized business opportunities
  • Provided in-store and in-home/business consultations
  • Managed design projects from commencement to completion with design presentation
  • Broke company records starting out with over 200K per month
  • Exceeded top writers’ sales figures.

Education

New York School of Interior Design

Rutgers University

Urbino University

Skills

  • Sales: Project Proposals and Presentations
  • New Business Development-areas of expertise in design, color, space planning and furnishings
  • Luxury Brand Ambassador
  • Sales Team Leadership
  • Merchandiser and Interior Design professional

Timeline

Personal Stylist

Antrhopolgie
2022 - Current

Director of Business Development

THE RUG COMPANY
2018 - 2020

Managing Sales Director

TSAR CARPETS
2016 - 2018

Showroom Sales and Business Development Manager

OLY STUDIO
2014 - 2016

Publisher/Business Development/Sales

PANACHE
2010 - 2011

Vice President of Merchandising and Sales / Director / General Manager

LIGNE ROSET
2000 - 2010

General Manager

JENSON, INC
2012 - 2014

Project Designer

JP MORGAN CHASE / RIVERSO CONSULTANT
1998 - 2000

Interior Designer/Sales

ROCHE BOBOIS
2012 - 2012

New York School of Interior Design

Rutgers University

Urbino University
SUSAN HOPE