Susan Horne
Mooresville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Virtual Customer Service Representative
Wprking Solutions
01.2025 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Virtual Customer Service Representative
LiveOps
02.2023 - 05.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Virtual Customer Service Representative
Liveops
01.2021 - 04.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
Virtual Customer Service Representative
LiveOps
01.2020 - 04.2020
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Secretarial Word Processing
Salisbury Business College
Salisbury, NCSkills
- CRM software
- Call handling
- Salesforce CRM
- Account updating
- Verbal and written communication
- Document and records management
- Product knowledge
- Problem-solving aptitude
- Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Customer Service Representative
Wprking Solutions
01.2025 - Current
Virtual Customer Service Representative
LiveOps
02.2023 - 05.2023
Virtual Customer Service Representative
Liveops
01.2021 - 04.2021
Virtual Customer Service Representative
LiveOps
01.2020 - 04.2020
No Degree - Secretarial Word Processing
Salisbury Business College
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