SUSAN HOUGHTON
West Jordan,Utah
Summary
Driven and creative professional with a well-defined work ethic. Multi-faceted office professional with extensive experience supporting executives, sales teams, and managers to improve internal operations. Diversified skill set in administrative support, client relations, account management, and project management.
Overview
40
40
years of professional experience
Work History
Kitchen Sales Associate
Harmons Grocery
2025.11 - Current
- Follow departmental and store policies and procedures
- Ensure quality and freshness of kitchen products
- Maintain product assortment and inventory levels
- Confirm pricing accuracy and signage
- Maintain sanitation and cleanliness standards
- Assist customers with prepared foods and kitchen services
- Support kitchen operations as needed
- Maintain current food handler’s permit
Collections Account Manager
Prime Acceptance Corp
2015.02 - 2024.09
- Ensured compliance with FDCPA and applicable regulations
- Communicated with delinquent customers via multiple channels
- Delivered excellent customer service while collecting payments
- Managed multiple priorities and consistently met deadlines
- Negotiated and established repayment plans
Administrative Assistant
University of Utah College Advisors
2014.03 - 2015.01
- Provided administrative support including data entry and document preparation
- Prepared meeting agendas and recorded minutes
- Maintained confidential files and records
- Managed calendars, scheduling, and appointments
- Greeted visitors and directed inquiries appropriately
Project Management Specialist
SOS Staffing
2008.03 - 2014.03
- Coordinated project schedules and activities to meet deadlines
- Assisted in vendor and subcontractor selection
- Produced and distributed project documentation
- Assigned tasks and monitored deliverables
- Led meetings and tracked milestones
- Identified and implemented process improvements
- Ensured compliance with industry standards
Co-Founder / Artist
Stone Creations
2006.05 - 2008.03
- Designed and created custom stone products and fountains
- Co-developed water flow systems
- Managed inventory, vendors, and marketing
- Conducted sales and maintained client relationships
- Tracked business operations including orders and fulfillment
Finance Analyst / Team Leader
American Express
1986.05 - 2006.04
- Team Leader - Finance Travelers Cheque & Prepaid Services (2005-2006)
- Managed a team of 8 employees including performance reviews and training
- Improved processes and documented procedures
- Managed global banking relationships
- Coordinated cross-functional and international teams
- Finance Analyst (1995-2005)
- Performed global account analysis, reporting, and reconciliations
- Streamlined workflows resulting in cost savings
- Led Six Sigma project saving $1.2 million (Chairman’s Award, 2002)
- Contributed to Euro currency implementation project
- Supported financial operations during the 9/11 crisis
Education
High School Diploma - undefined
Bingham High School
South Jordan, Utah06.1980
Skills
Time Management
Attention to Detail
Empathy & Understanding
Active Listening
Computer Proficiency
Team Collaboration
FDCPA Compliance
Reliability
Problem Solving
Goal Setting
Timeline
Kitchen Sales Associate
Harmons Grocery
2025.11 - Current
Collections Account Manager
Prime Acceptance Corp
2015.02 - 2024.09
Administrative Assistant
University of Utah College Advisors
2014.03 - 2015.01
Project Management Specialist
SOS Staffing
2008.03 - 2014.03
Co-Founder / Artist
Stone Creations
2006.05 - 2008.03
Finance Analyst / Team Leader
American Express
1986.05 - 2006.04
High School Diploma - undefined
Bingham High School