Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Susan Houle

Salem,NH

Summary

Expert Business Partner Focused on Improvements through cross-functional collaboration and development of solution-oriented strategies. I bring years of experience of exceptional organizational skills, systematic detailed problem solving skill combines with natural relationship building talents.

I attack tasks and responsibilities with passion and precision. I am detail oriented with exceptional multi-tasking management capabilities. I am a highly-motivated individual who enjoys and embraces and adapts well to new challenges , with strong work ethic, skilled in working in effectively in pressure situations as well as mastering new skills. I add value to the organization and team bringing many quality attributes.

Overview

40
40
years of professional experience

Work History

Supplier Quality Engineering Business Partner

Philips Healthcare
Cambridge, MA
03.2014 - Current
  • Manage and maintain the Approved Supplier List for a Class I & II Finished Medical Device Manufacturer as well as obtain and maintain all associated documents in alignment with Quality Management System Purchasing Control Procedures , Regulatory Requirements and Industry best practices for Supplier Quality, Procurement, and Quality & Regulatory .
  • Support both internal and external audits and inspections by internal audit teams, Government Agencies and Notified Bodies as the subject matter expert (SME) for Purchasing/Supplier controls interacting directly with inspectors in audit front room and providing quality records via backroom with ongoing positive results and zero findings for the business.
  • Subject Matter Expert for supplier qualification which includes training of supplier quality engineers and procurement professionals of the Purchasing Control Procedures, GDP , Document Controls and regulations applicable to finished medical devices.
  • Perform Cross functional activities with Supplier Quality Engineers, Procurement Engineering, Commodity Management , Regulatory and various other functions to ensure 100% compliance
  • Responsible for many development, improvements , implementation of processes and ways of working with cross-functional teams for ASL and Compliance
  • Subject Matter Expert for various tools utilized by business- SAP, Oscar, ARIBA, Windchill
  • Ensure quality and regulatory compliance in accordance to QMS procedures and regulations
  • Collaboration with Supplier Quality Assurance to implement into QMS purchasing control procedures to comply with the Philips Excellence Process Framework

Commerical Operations Specialist

Philips Healthcare (Temp Position)
Andover, MA
08.2012 - 03.2014
  • Act as liaison between customers and factory regarding purchase order acceptance and delivery. Process orders via SAP, ensuring proper pricing, shipping, delivery and freight as it relates to orders
  • Triage and resolve issues relating to order processing to ensure customer satisfaction
  • Analyze and resolve invoice disputes, utilizing contract tools and rectify to meet customers satisfaction
  • Work efficiently and effectively with order fulfillment team and management to work within deadlines
  • Participation in multiple in Kaizen improvement projects within the organization, hand chosen by managers and supervisors based on knowledge, productivity and customer integrity

Special Education Teacher/Substitute Teacher, K-12

Salem School District SAU#57
Salem, NH
09.2007 - 06.2011
  • Supported students with special needs and served as a long term substitute for disabled students
  • Adapted teaching styles and techniques to accommodate needs of individual students while adhering to lesson plans
  • Taught, engaged and motivated elementary school age-appropriate curriculum in absence of classroom teacher

Accounting/Billing Coordinator

Medicus Healthcare Solutions
Salem, NH
09.2010 - 12.2010
  • Collected, organized and maintained physician time sheets for weekly processing
  • Coordinated with clients to obtain approvals for timely payments
  • Maintained client and physician database for invoicing and payments

Senior Cost Analyst/Purchasing Manager/Payroll Supervisor

Cardinal Shoe Corporation
Lawrence , MA
01.1984 - 07.1995

Senior Cost Analyst/Purchasing Manager

  • Calculated, purchased, and negotiated price and delivery of raw materials for manufacturing facility
  • Developed material ordering system which effectively decreased expenditures and inventory costs
  • Maintained and expedited production schedules, from order receipt to delivery of finished product, meeting deadlines
  • Resolved conflicts with material, production and product deadlines
  • Designed and maintained automated inventory analysis and management system for all manufacturing materials, improving inventory control
  • Created reports for proper product cost analysis and reports on cost and manufacturing projections for management
  • Evaluated and revised manufacturing processes to increase volume and manufacturing productivity
  • Acted as liaison between department managers, manufacturing employees, CEO, and company president
  • Maintained OSHA safety and chemical files for manufacturing manager

Payroll supervisor

  • Calculated and processed an accurate weekly payroll for more than 500 piece work manufacturing employees
  • Administered quality control procedures for payroll staff and manufacturing managers
  • Supervised and trained payroll staff in all facets of the job
  • Process weekly check runs; reconciled payroll checks
  • Maintained employee weekly, monthly and yearly earning journals, tax records, vacation and unemployment records
  • Prepared monthly, quarterly and yearly taxes and tax forms for employees and state and federal government
  • Developed a comprehensive and detailed job description and work flow procedures handbook initiating a department reorganization and increased department productivity
  • Earned excellent marks on performance due to work volume, accuracy and quality, ability to learn, and develop and implement new procedures

Education

Associate of Science - Accounting And Finance

Southern NH University (FKA- NH College)
Manchester, NH
05-1988

Skills

  • Organizational Expertise and Outstanding Attention to Detail
  • Pragmatic thinking , Problem Resolution, Improvement Driven
  • Supplier Compliance and ASL Management
  • Extensive Knowledge of Purchasing Controls Procedures/QMS processes and procedures and associated tools
  • Development, Implementation and Continuous Improvement of Quality Processes to ensure effectiveness and maintain efficiency
  • Coach /Train and Drive personnel to promote Quality initiatives within the Organization
  • SME & Point of Contact for Quality and Compliance Related Topics
  • Drive and promote the Organizations Quality Culture and Mindset- Always keeping patient safety and quality as primary goal!

References

References available upon request.

Timeline

Supplier Quality Engineering Business Partner

Philips Healthcare
03.2014 - Current

Commerical Operations Specialist

Philips Healthcare (Temp Position)
08.2012 - 03.2014

Accounting/Billing Coordinator

Medicus Healthcare Solutions
09.2010 - 12.2010

Special Education Teacher/Substitute Teacher, K-12

Salem School District SAU#57
09.2007 - 06.2011

Senior Cost Analyst/Purchasing Manager/Payroll Supervisor

Cardinal Shoe Corporation
01.1984 - 07.1995

Associate of Science - Accounting And Finance

Southern NH University (FKA- NH College)
Susan Houle