Susan Hoy

Responsible for pharmacy operations for this for-profit community hospital including inventory, regulatory, staffing management, and medication therapy management for inpatients. Guided staff in the conversion from AccuDose to Omnicell Automated Medication Dispensing Cabinets. Conducted interviews and oversight for new pharmacy director selection and training.

Pharmacist in charge of all pharmacy services for two Behavioral Health Units and an Emergency Room.

Paragon and Omnicell Experienced Lead.

The Joint Commission survey process for pharmacy services in June 2024 Pharmacy representative.

Crash Cart Management process development and implementation project manager.

Behavioral Health Inpatient Medication Therapy Management reviews conducted daily.

Responsible for Inpatient Pharmacy Services and Operations for the Navajo Regional Hospital.

Compiled monthly reports on accounting inventory levels, customer satisfaction scores and other metrics as required by the management.

Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.

Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.

Exceeded customer satisfaction goals by problem solving and finding solutions to problems quickly.

Ensured all prescription information was accurately entered into computer system for billing purposes.

Conducted patient medication history reviews to provide accurate and appropriate medication needs.

Coordinated with physician offices for patient medication information exchange and for processing prescriptions.

Recognized by management for providing exceptional customer service.

Planned and completed group projects, working smoothly with pharmacy staff and hospital staff.

Implemented Sentri7 software for pharmacy team use and educated staff on use for patient chart reviews.

Executed advanced inpatient pharmacy care services and practice standards for this Duke LifePoint facility.

Assessed need for additional staff, equipment and services based on historical data and seasonal trends.

Collaborated with healthcare professional teams to coordinate patient care services.

Reviewed medication errors and adverse drug events to implement quality improvement measures and boost organizational performance.

Exceeded customer satisfaction goals by finding creative solutions to problems.

Collaborated with others to discuss new opportunities for business growth.

Provided management and staff support for area sister facilities for the company.

Team building skills including creating an environment for positive and motivating opportunities for staff, fostering collaboration and teamwork while maximizing multidisciplinary teams to achieve best total patient care solutions.

Responsible for inpatient and emergency room pharmacy services for this community hospital.

Executed advanced inpatient pharmacy care services and practice standards.

Developed and implemented patient medication history review team for emergency services and patient admissions.

Developed a Medication Therapeutic Interchange Program for hospital services.

Responsible for pharmacy staff hiring and education development.

Leading by example leadership style 340B Retail and Inpatient Pharmacy Program implementation for hospital system, including inventory management system and billing process.

Antibiotic Stewardship Program development and implementation.

Oncology Pharmacy Services Director including startup and acquisition process. Staffing and operations management for fours service sites, infusion pharmacy sites and medication delivery setup and service.

Minimal staff turnover.

Responsible for the development and implementation of long term care pharmacy clinical initiatives, including drug selection, evidence based medicine education materials and rollout program for the organization.

Worked to support 289 pharmacists with program support tools.

Regulatory Compliance Educator for 38 states for our long term care customers.

Senior LTC Pharmacy Consultant and Trainer for new pharmacists.

National Education Program Manager for Corporate Clinical Initiatives and Regulatory Compliance.

Developed training manual for pharmacy consulting published for company-wide use.