Susan Hurley
Gardner,KS
Summary
Adept at driving operational excellence, I significantly enhanced revenue and customer satisfaction at Fiorella's Jack Stack BBQ. Skilled in POS system operation and upselling strategies, I expertly managed inventory and trained staff, resulting in a noticeable increase in efficiency and profit margins. My leadership and strategic planning abilities set new performance benchmarks.
Overview
27
27
years of professional experience
Work History
Bartender Shift Manager
Fiorella's Jack Stack BBQ
11.1997 - 07.2024
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Served high customer volumes during special events, nights, and weekends.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Brighton High School
Brighton, Colorado05.1981
Skills
- Ordering Supplies
- Upselling strategies
- POS System Operation
- Menu development
Timeline
Bartender Shift Manager
Fiorella's Jack Stack BBQ
11.1997 - 07.2024
High School Diploma -
Brighton High School
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