Susan Hurtado

Work History

Manager

Grace's Gymnastics

09.2016 - 07.2024

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Organized professional development programs for staff, leading to improved performance and skill sets.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Competitive Gymnastics Coach

Hot Shots Gymnastics

05.2014 - 08.2017

Evaluated gymnast progress regularly, providing constructive feedback to improve skills and performance levels.
Increased team success at competitions through effective coaching strategies and motivational techniques.
Established clear expectations for behavior during practices, competitions, and team events to promote professionalism amongst athletes.
Collaborated with other coaches to design comprehensive training plans that addressed the needs of each gymnast.
Assisted in organizing successful fundraising events to support the competitive gymnastics program''s financial needs.
Kept abreast of changes in gymnastics rules and regulations by attending professional development workshops and maintaining national coaching certifications.
Communicated effectively with event organizers, judges, and other officials to ensure a smooth experience for athletes at each competition.
Developed strong relationships with parents, ensuring open communication channels for discussing their child''s progress and any concerns.
Maintained a safe training environment by adhering to safety guidelines and regularly inspecting equipment for wear or damage.
Fostered a positive and supportive team environment by addressing conflicts promptly and reinforcing sportsmanship values.
Enhanced athlete performance by developing and implementing tailored training programs for individual gymnasts.
Promoted physical fitness and injury prevention by educating athletes on proper stretching, conditioning exercises, and nutrition habits.
Cultivated an inclusive atmosphere among team members by encouraging camaraderie, respect, and mutual support.
Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
Developed lesson plans and routines for individual students to meet personal goals and abilities.
Instructed individual and group classes to customize needs and emphasize proper technique and safety.
Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Taught students how to perform split leaps, back handsprings and other special techniques.
Utilized various coaching models and techniques to maximize client success.
Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
Analyzed client feedback to adjust coaching sessions accordingly.
Created and implemented innovative strategies to engage clients in coaching journey.
Researched latest industry trends and developments to keep abreast of best practices.

Manager of Gymnastics

Aviator Sports and Events Center

08.2005 - 05.2014

Enhanced communication between parents, athletes, coaches, and administration using newsletters, social media updates, and regular meetings.
Tailored specialized summer camps options catered towards specific age groups and skill levels, increasing enrollment numbers and diversifying the gym''s offerings.
Managed budgets, ensuring optimal allocation of resources for equipment, staff, and facility needs.
Analyzed athlete progress data to refine coaching strategies and optimize individual development trajectories.
Established strong relationships with local schools, promoting the gymnastics program through community outreach initiatives.
Strengthened athlete discipline by enforcing clear behavioral expectations both in training sessions and at competitions.
Coordinated events such as competitions, showcases, and fundraisers to promote the gym''s visibility in the community.
Maintained clean facilities by enforcing strict sanitation guidelines and regularly monitoring equipment conditions.
Implemented safety protocols to reduce risk of injuries and maintain a secure environment for athletes and staff.
Updated policies to ensure compliance with current industry standards related to child protection measures within youth sports environments.
Led a team of coaches to provide consistent, high-quality instruction across all levels of gymnastics classes.
Improved gymnastics program efficiency by streamlining scheduling and class organization.
Mentored new coaches, providing guidance on effective teaching methods and fostering a supportive work atmosphere.
Enhanced athlete performance with tailored training plans and personalized coaching techniques.
Increased employee satisfaction by implementing professional development opportunities for coaching staff members.
Assigned work to staff, set schedules, and motivated strong performance in key areas.
Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
Trained and supervised staff to consistently meet performance goals and customer service standards.
Partnered across departments to run smooth, professional events and activities.
Cultivated strong relationships with customers to build loyalty and repeat business.
Inspected equipment and facilities for signs of wear or damage impacting safety.
Restored customer loyalty by resolving complaints with workers, activities or services rendered.

Medical Assistant

Metro Health Physicians

06.2003 - 07.2005

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Streamlined patient check-in process, reducing administrative burden for medical staff.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Enhanced patient care by meticulously recording vital signs and updating patient records.
Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Collected and documented patient medical information such as blood pressure and weight.
Completed EKGs and other tests based on patient presentation in office.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Taught patients about medications, procedures, and care plan instructions.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Measured patient spirometry.

Summary

Overview

Work History

Manager

Competitive Gymnastics Coach

Manager of Gymnastics

Medical Assistant

Education

Degree Obtained - Medical Assistant

Skills

Timeline

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