Dynamic and service-oriented professional with exceptional customer engagement skills, sharpened by previous places of employment. Proven ability to handle food service delivery and cash register operations accurately, while fostering positive relationships with customers and teammates. Adaptable and efficient, consistently achieving sales goals and enhancing customer satisfaction through outstanding service.
Overview
30
30
years of professional experience
Work History
Sales Associate
Salvation Army Thrift Store
Utica
01.2023 - Current
Greeted customers and provided exceptional customer service.
Developed friendly, professional rapport with customers by engaging in dialogue to determine needs.
Processed credit card transactions quickly and securely.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Built and maintained relationships with peers and management
Trained new team members in cash register operations and closing the store procedures
Maintained knowledge of sales and promotions, return policies and security practices.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Computed purchases and received and processed cash or credit payment.
Greeted customers to determine wants or needs.
Cashier, Deli Worker, Starbucks Barista
Kroger (formerly Farmer Jack and A&P)
Clinton Township
05.1995 - 05.2025
Processed payments on the cash register and credit card, promptly returning receipts, coins, bills, and payment cards to customers.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Completed customer orders by slicing, weighing, packaging, and pricing meats and cheeses.
Store deli and seafood in designated areas, following wrapping, dating, food safety, and rotation procedures.
Sanitized and kept work areas orderly by cleaning working surfaces, equipment, and floors, removing trash, and maintaining machinery.
Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
Organized ingredients and restocked supplies to prepare for busy periods.
Maintained inventory in the Deli and Fish Department.
Managed the setup, orientation, scheduling, and rolled out the new online grocery order and customer pick-up service to fellow employees.
Performed other duties as assigned by management, such as stocking shelves.
Housekeeping Aide
St. John Hospital and Medical Center
Detroit
10.1996 - 04.2007
Maintained the cleanliness and sanitation of the hospital environment, ensuring a safe and healthy space for patients, staff, and visitors.
Cleaned and disinfected patient rooms, common areas, restrooms, and other spaces, as assigned.
Followed specific cleaning instructions provided by supervisors.
Transported waste material and soiled linens from patient rooms to the appropriate area.
Checked all assigned areas thoroughly for cleanliness prior to leaving them.
Followed specific cleaning instructions provided by supervisors.
Education
Baker College
Clinton Township, MI
Skills
Service-oriented with an outgoing personality
Exceptional customer service and customer engagement
Easily adapts to varied job functions, customers, employees, and employers
Positive and professional to build a good teamwork and rapport
Quality cash register operation and money handling
Outstanding time management to ensure punctual store opening, store closing and shift change procedures
Good listening, written, and verbal communication skills