Susan Huston
Universal City,TX
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
15
15
years of professional experience
Work History
Auto Claims Adjuster
Eberls Claim Service
05.2012 - Current
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
- Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
- Delivered comprehensive training to new hires on essential auto claims adjusting skills and techniques for optimal job performance.
- Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Issued payouts to claimants.
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Created detailed assessments of damages to property and vehicles.
- Successfully negotiated settlements with claimants and insurers.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
Auto Body Shop Office Manager
Sweden Paint And Body
08.2008 - 05.2012
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Piloted new software systems that streamlined administrative tasks such as invoicing and record-keeping, ultimately saving time and reducing errors.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Samuel Clemens High School
Schertz, TX08.1992
Skills
- Claims Handling
- Claims Investigation
- Insurance Regulations Knowledge
- Attention to Detail
- Conflict Resolution
- Computer Proficiency
- Organizational Skills
- Time Management
- Professionalism
- Empathy and Compassion
- Fraud Detection
- Proficient in estimatics software
- Auto Damage Appraisal
- Customer Service Expertise
- Claims Process Explanation
Timeline
Auto Claims Adjuster
Eberls Claim Service
05.2012 - Current
Auto Body Shop Office Manager
Sweden Paint And Body
08.2008 - 05.2012
High School Diploma -
Samuel Clemens High School
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