Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Susan Ingram, RN BSN

Lanse,Michigan

Summary

Healthcare professional with strong background in clinical operations and staff management. Proven ability to lead teams, ensure high standards of patient care, and drive efficiency. Skilled in coordinating schedules, managing resources, and implementing protocols. Highly adaptable with strong focus on collaboration and achieving goals


Overview

11
11
years of professional experience
1
1
Certification

Work History

Care Manager Supervisor

Baraga County Memorial Hospital
10.2016 - Current
  • Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
  • Streamlined care coordination processes, resulting in more efficient use of resources and improved patient satisfaction.
  • Championed new initiatives aimed at enhancing the overall quality of care provided, leading to improved satisfaction scores among both patients and staff.
  • Implemented data-driven strategies to continuously improve the effectiveness of care management initiatives.
  • Reduced hospital readmissions through proactive monitoring of patients and timely intervention.

Clinic Supervisor

Baraga County Memorial Hospital
11.2014 - Current
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
  • Mentored junior staff members, fostering professional growth and development within the team.
  • Managed daily operations of rural health clinic
  • Implemented preventative care initiatives, contributing to a healthier community and reduced hospital admissions.
  • Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
  • Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
  • Oversaw budget management, optimizing resource allocation while maintaining quality standards.
  • Assisted in recruiting top-tier professionals, resulting in a highly skilled workforce capable of delivering outstanding care.
  • Spearheaded quality improvement initiatives that led to increased accuracy in diagnoses, prescribing practices, and clinical decision making
  • Hired, trained and supervised employees to maintain team of high performers.
  • Attended regular meetings with hospital administrators to discuss clinic operations and policies.
  • Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.

Education

Bachelor of Science - Nursing

Northern Michigan University
Marquette, MI

Skills

  • Staff development
  • Clinical leadership
  • Effective communication
  • Training and mentoring
  • HIPAA compliance
  • Case assessments
  • Patient education
  • Quality improvement
  • Care quality assessments

Accomplishments

  • Supervises team of 30 staff members.
  • Collaborated with team in the development of Veteran Coordinator program
  • ACO population health nurse and care manager

Certification

  • Certified Care Manager
  • CPR

Timeline

Care Manager Supervisor

Baraga County Memorial Hospital
10.2016 - Current

Clinic Supervisor

Baraga County Memorial Hospital
11.2014 - Current

Bachelor of Science - Nursing

Northern Michigan University

Similar Profiles

CREATE PROFILE