Susan Jackson
DeKalb,IL
Summary
Energetic and reliable health care worker that is a true tam player. Willing to work any position that is in need to make for an efficient and stress free work day.
Overview
6
6
years of professional experience
Work History
Lead Medical Office Admin/Lead Medical Assistant
Rush University Medical Center, RUMC
01.2018 - Current
- Assisted physicians, Fellows and residents with clinical procedures following safe practices.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills. and completed prior authorization requests from pharmacy.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 45+ patients per day.
- Updated daily operating room calendars with accurate appointment schedules.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Scheduled necessary equipment, supplies and representatives for surgical cases.
- Updated patient information and insurance details for accurate electronic medical records.
- Used ECW to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Certified Medical Assistant - Medical
Davea- Technology Center of DuPage
Addison IL01.1986
Skills
- Charting expertise - EPIC and ECW medical recording
- Understands Medical Procedures - General Surgery and Pain Management Procedure
- Appointments - Make Initial, Surgical and follow up appointments
- Calm and level-headed under duress
- Insurance _ Prior authorization for surgical and medications
Timeline
Lead Medical Office Admin/Lead Medical Assistant
Rush University Medical Center, RUMC
01.2018 - Current
Certified Medical Assistant - Medical
Davea- Technology Center of DuPage
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