Susan Jackson
Phoenix,AZ
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing advanced understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Radiology Central Scheduler
HCA Parallon Healthcare
08.2022 - 03.2024
- Managed scheduling for diverse procedures, including ultrasound, MRI, and biopsies, across 13 facilities in Florida
- Enhanced data accuracy and workflow efficiency by meticulous management of patient records
- Handled over 1.5 million calls daily, optimizing scheduling and improving patient satisfaction
- Refined scheduling processes for specialized procedures, leading to streamlined operations and increased patient satisfaction.
Emergency Medical Leave of Abscense
12.2019 - 09.2022
Administrative Scheduler
HCA
02.2017 - 11.2019
- Improved scheduling procedures and digitized workflows, boosting operational efficiency
- Reduced processing time by 85% through effective patient coordination and appointment management
- Streamlined data management led to better organization and efficiency in appointment scheduling.
Administrative Clerk
Self-Evident, Inc.
03.2009 - 01.2017
- Supported daily patient care, including vital signs monitoring, documentation, and administrative tasks
- Led team training sessions, improving operational efficiency and skill development
- Achieved a 95% patient satisfaction rating and increased invoice payments by 75% through effective cash flow management.
Lead Patient Services Specialist
Insight Health Corp.
11.2004 - 02.2009
- Led a team, enhancing performance and service delivery through mentorship and training
- Reduced scheduling errors by 30% and achieved a 97% patient satisfaction rate by implementing best practices
- Increased process efficiency by 40% and improved data accuracy by 90% through new procedures and oversight.
Patient Services Representative
University of California, Los Angeles Medical Center
04.1990 - 11.2004
- Managed patient interactions and streamlined intake processes, improving efficiency and reducing wait times
- Maintained a 98% patient satisfaction rating through effective communication and issue resolution
- Enhanced billing accuracy by 85% through meticulous handling of patient accounts.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
Education
Associate of Arts Degree in Sociology -
Los Angeles Valley College
Skills
- Medical Scheduling & Appointment
- Data Management & Record Keeping
- Effective Communication & Product Knowledge
- Quality Assurance
- Compliance & Regulations
- Patient Service & Satisfaction
- Process Optimization
- Risk Management
- Team Leadership & Training
- Deadline-oriented
- Calendar Management
- HIPAA Compliance
Certification
- Medical Assisting
- Insurance
- Terminology Certification
Awards
Data Production Award, Data Appointment, 2018
Timeline
Radiology Central Scheduler
HCA Parallon Healthcare
08.2022 - 03.2024
Emergency Medical Leave of Abscense
12.2019 - 09.2022
Administrative Scheduler
HCA
02.2017 - 11.2019
Administrative Clerk
Self-Evident, Inc.
03.2009 - 01.2017
Lead Patient Services Specialist
Insight Health Corp.
11.2004 - 02.2009
Patient Services Representative
University of California, Los Angeles Medical Center
04.1990 - 11.2004
Associate of Arts Degree in Sociology -
Los Angeles Valley College
Similar Profiles
Rebecca FeltsRebecca Felts
WFH Claims Analyst at HCA Healthcare Inc. - ParallonWFH Claims Analyst at HCA Healthcare Inc. - Parallon
Dominique WomackDominique Womack
Revenue Cycle Representative II at HCA Healthcare: ParallonRevenue Cycle Representative II at HCA Healthcare: Parallon
JAMIE BeckettJAMIE Beckett
Health Information Specialist at HCA Healthcare/ParallonHealth Information Specialist at HCA Healthcare/Parallon
Raul RodriguezRaul Rodriguez
Machine Operator/ Production Batcher AA at Illes foodsMachine Operator/ Production Batcher AA at Illes foods
David EickhoffDavid Eickhoff
Meat, Seafood and Deli Customer Service at Fry's Food StoresMeat, Seafood and Deli Customer Service at Fry's Food Stores