Susan Jakubec
Dewey,AZ
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Supervisor
City Of Phoenix Police Department
03.1996 - 11.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Legal Assistant
David Rosen
05.1994 - 03.1996
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Administrative Clerk
State Bar Of Arizona
04.1990 - 03.1993
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Responsible for research, data entry, and comprising files for attorneys to be disciplined.
Administrative Assistant
Chicago Police Department
10.1969 - 04.1981
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Arts - Paralegal Studies
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2006
Skills
- Process Improvement
- Data Analytics
- Strategic Planning
- Operations Management
- Staff Management
- Schedule Development
- Goal-Oriented
- Staff Discipline
- Employee Motivation
- Team Building
- Customer Service
- Task Prioritization
- Goal Setting
- Time Management
Certification
Certified Paralegal
Notary Public
Additional Information
Extensive volunteering at various agencies. Certified Notary Public.
Timeline
Supervisor
City Of Phoenix Police Department
03.1996 - 11.2019
Legal Assistant
David Rosen
05.1994 - 03.1996
Administrative Clerk
State Bar Of Arizona
04.1990 - 03.1993
Associate of Arts - Paralegal Studies
Maricopa Community Colleges - Phoenix College
Administrative Assistant
Chicago Police Department
10.1969 - 04.1981
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