Susan James
San Antonio,TX
Summary
Performed secretarial duties for all City Attorney's at City Hall of San Antonio Texas including scanning and emailing of all legal documents.. Answering all calls and directing all calls to correct department and directing all calls and instructing the public with accurate information needed in a fast and professional matter. I have excellent data entry abilities and excellent customer skills.. I have provided 23 years of excellent customer service to the City of San Antonio, Texas.
Overview
24
24
years of professional experience
Work History
Municipal Court of Record Clerk
City Of San Antonio
02.2002 - Current
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Produced high-quality communications for internal and external use.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Provided meeting support by taking minutes and dictations.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Created and maintained detailed records of all office activities.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
City Attorney's Receptionist
City Of San Antonio City Attorney's Office
01.2001 - 01.2002
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.``````````````
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Compiled information from files and research to satisfy information requests.
San Antonio Police Dept.
City Of San Antonio
01.2000 - 01.2001
- Enhanced production efficiency by maintaining and adjusting saw equipment according to specifications.
- Reduced workplace accidents through proper use of safety gear and adherence to safety protocols.
- Increased accuracy in cuts by regularly calibrating saws for optimal performance.
- Improved material utilization by optimizing cutting patterns and minimizing waste.
- Expedited project completion with effective time management and prioritization of tasks.
- Maintained a clean and organized work environment, ensuring maximum productivity and safety standards were met.
- Consistently met project deadlines by working efficiently and maintaining focus on the task at hand.
- Fostered a positive work environment through clear communication with colleagues regarding job expectations, goals, and progress toward objectives.
Education
High School Diploma -
Mccollum High School
San Antonio, TXAssociate of Arts - Dental Assisting
San Antonio College
San Antonio, TX01.1982
Skills
- Correspondence Writing
- Cash Management
- Bookkeeping
- Quality Control
- Database Entry
- Administrative Support
- Information Security
- Research
Timeline
Municipal Court of Record Clerk
City Of San Antonio
02.2002 - Current
City Attorney's Receptionist
City Of San Antonio City Attorney's Office
01.2001 - 01.2002
San Antonio Police Dept.
City Of San Antonio
01.2000 - 01.2001
High School Diploma -
Mccollum High School
Associate of Arts - Dental Assisting
San Antonio College
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