Susan Jameson

• Setup business clients for ACH, Wire, Account Transfer and Remote Deposit services
• Complete maintenance requests for Remote Deposit clients
• Order new check deposit scanners for new Remote Deposit clients or replacement scanners for current clients
• Add accounts to batch processing and scanning documents using RVI and Xperience.

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• Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
• Performed verification of customer accounts and ensured data accuracy.
• Researched and evaluated customer information for compliance with internal policies and procedures.
• Collaborated with other departments to ensure timely resolution of issues related to verification activities.

• Data entry of documents sent to SPYVIEW system
• Imaged and indexed new account paperwork
• Opened new accounts
• Processed mail for abandoned property accounts
• Answered multi-line phone.

• Organized and prepared loan documents for imaging
• Data entry of critical loan information and research for missing documents
• Coded and reported customer credit reports from three major credit bureaus
• Trained new employees
• Recorded employee time reports
• Prepared and discussed employee annual evaluations.