Susan Jandt
West Salem
Summary
Energetic and personable individual with strong leadership abilities and knack for motivating teams. Possesses understanding of customer service principles and inventory management, combined with skills in sales strategy and staff training. Dedicated to driving success and enhancing customer experience through effective management and innovative solutions.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Retail Manager
Morrison Healthcare Food Services
12.2023 - Current
- Supervised all retail food service staff at Mayo Clinic Health System in La Crosse, WI.
- Guided new employees through training and orientation processes, fostering a productive work environment.
- Coordinated and carried out retail promotions to drive customer engagement.
- Managed the ordering process for all necessary products.
- Oversaw all operations of the retail food service department.
Food Service Director
Aramark - La Crosse County Jail
08.2022 - 03.2023
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for inmates.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
Dietary Supervisor
Mulder Healthcare Facility
06.2022 - 08.2022
- Supervised all operations within the dietary department.
- Collaborated with healthcare professionals to create specialized diets for patients with specific medical conditions or nutritional requirements.
- Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
- Implemented a proactive approach to problem-solving within the department by encouraging open dialogue among team members and promoting a culture of continuous improvement.
- Ensured compliance with state and federal regulations by staying up-to-date on industry standards and conducting regular internal audits.
- Purchased food supplies for department according to budget limitations.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Food Service Director
Gale-Ettrick-Trempealieau School District
08.2020 - 06.2022
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Maximized quality assurance by completing frequent line checks.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Participated in a collaborative food buying consortium with numerous Wisconsin school districts.
- Developed strategies for minimizing waste during food preparation processes by utilizing proper portioning techniques and reusing ingredients when appropriate.
- Implemented staff training programs to improve culinary skills and knowledge of food safety procedures.
- Conducted regular performance evaluations for food service employees, promoting professional growth and development opportunities.
- Managed food service teams in five separate school facilities.
- Assisted in marketing efforts for special events or promotions to drive increased revenue for the food service department.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Market Relations Specialist
Logistics Health Incorporated
05.2018 - 08.2020
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented solutions to optimize veteran and provider experiences, successfully managing veteran outcomes.
- Utilized complex databases and office software efficiently on a daily basis.
- Developed new process flows and standard operating procedures to enhance operational efficiency.
- Received 'Bravo' achievement awards, highlighted by commendation from CEO Anne Finch.
Restaurant Owner/Operator
Pokegama Inn Supper Club
03.2014 - 05.2018
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
- Oversaw and managed all daily operations at Pokegema Inn, ensuring smooth business functionality.
- Introduced themed nights attracting specific clientele groups thus diversifying the customer base.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Planned and executed strategies to increase customer loyalty and retention.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Quality Management Coordinator
Western Wisconsin Cares (now Known as Inclusa)
06.2008 - 03.2014
- Championed a culture of continuous improvement within the organization by fostering an open environment where employees felt empowered to suggest ideas for enhancements.
- Led agency-wide quality improvement projects to enhance operational efficiency.
- Managed the updating and maintenance of agency documents, including policies, procedures, and forms, to ensure compliance and efficiency.
- Managed client appeal and grievance processes, maintaining adherence to quality management protocols.
- Redesigned, rebuilt, and maintained the agency's online information index, the iCenter.
- Applied PDSA cycles and performed root cause analysis to optimize process improvements.
- Produced and disseminated all agency publications such as flyers, brochures, newsletters, annual reports, and PowerPoint presentations.
- Executed detailed internal file reviews to maintain adherence to regulatory requirements.
- Ensured agency compliance with Department of Human Services (DHS) contract.
- Developed training programs for staff on quality control procedures, resulting in a more knowledgeable workforce and consistent adherence to standards.
School Nutrition Worker/Manager
La Crosse School District
08.1994 - 06.2008
- Led school food service teams for 14 years, serving 8 years as a manager and 3 years as a multi-site manager.
- Managed food inventory, reducing waste and ensuring proper rotation of perishable items.
- Supported special dietary needs of students by providing appropriate meal options based on individual requirements.
- Coordinated with teachers and administrators on various events requiring catering services or special menus for school functions.
- Aided in developing a budget-friendly menu that met nutritional guidelines without sacrificing taste or variety.
- Provided excellent customer service when interacting with students, parents, faculty, and staff during meal times or other food-related events at the school setting.
- Monitored portion control measures consistently to minimize waste while meeting regulatory requirements for servings sizes per grade level groupings.
- Assisted in conducting regular kitchen equipment maintenance checks for optimal functionality and safety.
- Ensured timely meal service by efficiently preparing and organizing food items for daily distribution.
- Assisted in training new staff members on kitchen procedures, safety protocols, and sanitation practices to maintain a safe working environment.
- Improved cleanliness and sanitation standards by maintaining a clean and organized kitchen workspace.
- Promoted healthy eating habits among students through educational initiatives and menu planning.
- Participated in continuous professional development opportunities to stay current on industry trends, regulations, and best practices in school nutrition services.
- Developed positive rapport with children demonstrating a caring and approachable demeanor, contributing to a welcoming cafeteria atmosphere.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Oversaw the preparation and safe production of over 2,000 meals per day for La Crosse students and various contracted programs such as Head Start and the La Crosse Elderly Feed program.
- Coordinated nutrition teams in multiple schools, ensuring effective meal preparation and delivery.
Education
Associate of Science - Supervisory Management
Western Technical College
La Crosse, WI05-2009
Skills
- Customer service
- Document and publication creation
- Proficient in the use of Microsoft Office software including Word, Excel, Outlook, Power Point and Publisher
- Team Training
- Quality assurance
- Process and procedure development
- Staff management
- Budget planning
- Operations management
- Promotions coordination
- Process improvements
- Customer outreach
Certification
ServSafe Food Safety and Sanitation
Timeline
Retail Manager
Morrison Healthcare Food Services
12.2023 - Current
Food Service Director
Aramark - La Crosse County Jail
08.2022 - 03.2023
Dietary Supervisor
Mulder Healthcare Facility
06.2022 - 08.2022
Food Service Director
Gale-Ettrick-Trempealieau School District
08.2020 - 06.2022
Market Relations Specialist
Logistics Health Incorporated
05.2018 - 08.2020
Restaurant Owner/Operator
Pokegama Inn Supper Club
03.2014 - 05.2018
Quality Management Coordinator
Western Wisconsin Cares (now Known as Inclusa)
06.2008 - 03.2014
School Nutrition Worker/Manager
La Crosse School District
08.1994 - 06.2008
ServSafe Food Safety and Sanitation
Associate of Science - Supervisory Management
Western Technical College
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