Susan Janocha
Dover ,DE
Summary
At Brookdale Assisted Living, I spearheaded initiatives that significantly enhanced resident care and satisfaction, leveraging my expertise in event planning and my ability to foster teamwork. My strategic approach to program coordination and my commitment to continuous improvement led to streamlined operations and increased engagement, showcasing my adeptness at balancing innovative care strategies with compassionate communication.
Overview
9
9
years of professional experience
Work History
Resident Program Coordinator
Brookdale Assisted Living
03.2019 - Current
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Participated in Number assigned educational conferences, rotations, period testing and advisor meetings.
- Performed Type and Type surgical procedures Number times per week.
- Integrated findings from history and physical examinations into reasonably ordered differential diagnoses.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for residents.
- Collaborated with care team to develop assessment and treatment plans.
- Utilized effective communication skills when interacting with diverse populations, including residents with varying cognitive abilities.
- Actively participated in quality improvement initiatives aimed at enhancing overall resident experience.
- Developed rapport with residents and families, ensuring open communication and trust.
- Served as an advocate for residents'' rights while navigating complex healthcare systems on their behalf.
- Ensured compliance with state regulations by maintaining accurate documentation of resident information and services provided.
- Improved resident satisfaction by addressing concerns promptly and providing compassionate care.
- Implemented individualized care plans to improve patient outcomes.
- Administered specialized treatment for multiple patients daily.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Optimized budget allocation by closely monitoring expenses and adjusting plans as needed.
- Increased participant engagement by tailoring program content to meet diverse community needs.
- Improved team collaboration with establishment of regular coordination meetings and updates.
- Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality.
- Led transition to virtual program delivery model during unforeseen circumstances, ensuring continuity of services.
- Strengthened internal communication with creation of shared online workspace, enhancing project coordination.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
- Streamlined registration process for new programs, significantly reducing wait times and improving participant satisfaction.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
Concierge/Volunteer Activities Coordinator
Center at Eden Hill
10.2015 - 03.2019
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
Diploma - Business
William Penn High School
New Castle, De06.1981
Skills
Monthly calendar
Event planning
Individual Events
Team meeting
Working together with team members,
Timeline
Resident Program Coordinator
Brookdale Assisted Living
03.2019 - Current
Concierge/Volunteer Activities Coordinator
Center at Eden Hill
10.2015 - 03.2019
Diploma - Business
William Penn High School
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