Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Susan Janzer

Colorado Springs,CO

Summary

Dependable, professional seeking an opportunity in which to apply my skills and bring 34 years of excellent customer service and performance in related roles. Accustomed to going above and beyond to reach team goals and objectives.

Overview

36
36
years of professional experience

Work History

Finance Manager

Catamount Institute
Colorado Springs, CO
07.2023 - Current
  • Prepared financial documents such as budgets, forecasts and reports.
  • Identified opportunities for cost savings through process improvements and automation initiatives.
  • Maintained accounts payable and receivable records ensuring timely payments are made.
  • Coordinated with other departments within the organization regarding budgeting matters.
  • Calculated and prepared checks for utilities, taxes and other payments.
  • Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
  • Resolved discrepancies between payroll records and timekeeping systems.
  • Reconciled monthly payroll accounts to ensure accurate payments to employees.
  • Provided technical support to staff members regarding the use of the payroll system.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Manager Volunteer Services, Info Desk & Gift Shop

St. Francis Medical Center
Colorado Springs, CO
01.2011 - 07.2022
  • Responsible for recruitment, screening, training and scheduling of all volunteers ages 14 and up.
  • Provide on site assistance for up to 400 volunteers.
  • Responsible for leadership, recruitment, training, scheduling and performance management for 4 Information Desk staff.
  • Responsible for all financials, staffing and inventory for the gift shop.

Youth Program Director

YMCA of the Pikes Peak Region
Colorado Springs, CO
01.2008 - 01.2011
  • Recruit , hire, train, direct and evaluate all are Childcare Department Staff.
  • Supervise 50 Before and After School staff, and 150 Summer Camp staff.
  • Responsible for operation and administration of all YMCA Before and After School Care and Summer Camp Programs of the Pikes Peak Region.
  • Develop and monitor program budgets.
  • Maintain positive relationships and open communication with staff, parents, school faculties, district administration and all YMCA facilities.

Child Watch Coordinator

Briargate YMCA
Colorado Springs, CO
11.2005 - 01.2008
  • Implemented programs for 175-250 Children each day.
  • Handle member and staff issues.
  • Responsible for safe operation of Childwatch Program.
  • Responsible for staffing , shift scheduling, supervision, budgeting and performance evaluations for the program and 55 staff.
  • Co-Chairperson 2007 YMCA Fall Family Festival

Program Instructor

Briargate YMCA
Colorado Springs, CO
06.2002 - 11.2005
  • Planning and executing activities for the Gymventures Program for children.
  • Recruitment for classes.

Bookkeeper

Plaza Packaging Corporation
Bronx, NY
03.1988 - 03.1996
  • Accounts Payable, Accounts Receivable, General Ledger
  • Payroll; 12 Office staff, 150 Union Employees and 500-600 seasonal employees.
  • Office Manager, 12 Office staff
  • Hiring of factory and office employees

Education

High School Diploma -

Mandan High School
Mandan, ND
05.1984

Skills

  • Customer Service
  • Attention to Detail
  • Punctual and Reliable
  • Safety Procedures Adherence
  • Scheduling and Coordination
  • Rapport Building
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Flexible Hours
  • Safety and Cleanliness Standards
  • Exceeding Customer Expectations
  • Payment Processing

Accomplishments

  • Exceeded sales goals in the St. Francis Medical Center Gift Shop each year.
  • Received Outstanding Performance Rookie of the Year Award in 2008 from the YMCA Pikes Peak Region
  • Elected 2 years CHDVS Board Member - Membership Committee, State of Colorado
  • Elected 2019 President of CHDVS , State of Colorado

References

     

  • Heather Graves
    Executive Director Catamount Institute 719.964.0133
    gravesh70@gmail.com
  • Nathan Nidiffer
    Former Director of Finance Penrose St Francis 719.640.9896
    nidiffer@gmail.com
  • Diana Boland
    Volunteer and Buying Agent for St Francis Medical Center Gift Shop
    719.282.9170
    bolandx2@comcast.net

Timeline

Finance Manager

Catamount Institute
07.2023 - Current

Manager Volunteer Services, Info Desk & Gift Shop

St. Francis Medical Center
01.2011 - 07.2022

Youth Program Director

YMCA of the Pikes Peak Region
01.2008 - 01.2011

Child Watch Coordinator

Briargate YMCA
11.2005 - 01.2008

Program Instructor

Briargate YMCA
06.2002 - 11.2005

Bookkeeper

Plaza Packaging Corporation
03.1988 - 03.1996

High School Diploma -

Mandan High School

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Susan Janzer