Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Susan Jennings

Summary

Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.


Overview

21
21
years of professional experience

Work History

MST Merchandising Service Team

Lowe's Home Improvement
11.2020 - Current
  • Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
  • Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
  • Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
  • Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
  • Assisted in training new team members, ensuring adherence to company standards and policies.
  • Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
  • Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
  • Managed inventory levels efficiently, reducing waste while maintaining proper stock levels for optimal daily operations.
  • Improved product visibility by creating eye-catching merchandise displays.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
  • Reported potential conflicts or issues to maximize sales and reduce shrink.
  • Maintained integrity of units and accuracy of pricing to minimize waste.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Maximized product sell-through rate by closely monitoring inventory levels and adjusting displays accordingly.

Head Cashier

Lowe's Home Improvement
02.2020 - 11.2020
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Cashier

Lowe's Home Improvement
02.2019 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Slot Service Ambassador

Thunder Valley Casino And Resort
08.2003 - 06.2018
  • Provided exceptional service for improved guest experiences and increased repeat business.
  • Coordinated closely with other departments to address any gaps in the overall service experience effectively.
  • Utilized knowledge of product offerings and promotions to recommend appropriate solutions based on customer requirements.
  • Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of supplies.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.
  • Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
  • Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
  • Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
  • Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
  • Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
  • Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
  • Dispensed machine payouts and provided change for players.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Repaired problems and maintained machines in good working order.
  • Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
  • Reduced downtime of popular machines through proactive preventative maintenance checks and swift response times when repairs were required.
  • Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
  • Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
  • Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
  • Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
  • Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
  • Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
  • Participated in staff meetings to share feedback on operational efficiency and brainstorm improvements for guest services initiatives.
  • Set up new loyalty memberships and updated existing accounts.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
  • Documented exchanges accurately, reconciled transactions and processed authorization forms.
  • Complied with gaming commission rules by verifying players' ages.
  • Monitored slot machines on casino floor for signs of fraud or player misuse.

Education

High School Diploma -

Pahrump Valley High School
Pahrump, NV
06.2000

Skills

  • Strong Work Ethic
  • Patience and composure
  • Service recovery
  • Customer Service
  • Merchandising
  • Product Merchandising
  • Virtual merchandising
  • Strategic Merchandising
  • Merchandising knowledge
  • Merchandising skills

Additional Information

  • MTH128A Algebra Unit 2 Part 2 Test Directions: ANSWER ALL PROBLEMS! SHOW ALL WORK! Print, show allwork, scan & save to your computer as a SINGLE PDF and correctly labeled file: Test_U2L11_First INITIAL LAST Name.Submit to the correct Assignment Basket. If you do not have a working printer, see the following for help:http://tinyurl.com/scannerprinterproblems1. Solve the inequality for x. Show EVERY step of the solution. (10 points)12í µí±¥ > 7(4í µí±¥ + 5) − 192. Jenny & Natasha are working on a problem together: Solveí µí±¥3+ 8 = −2. Natasha thinks the first step is tomultiply by 3. Jenny explains that this is not the most efficient way to solve. Explain who is correct & justifyyour reasoning. (10 points)3. Create an equation that meets the following criteria:• Contains the variable x on both sides of the equation• Uses at least 2 inverse operations to solveTo receive full points, you must write out your equation and show ALL the steps to solving it to get thecorrect solution. (10 points)https://student.desmos.com/join/skxmf3

Timeline

MST Merchandising Service Team

Lowe's Home Improvement
11.2020 - Current

Head Cashier

Lowe's Home Improvement
02.2020 - 11.2020

Cashier

Lowe's Home Improvement
02.2019 - 02.2020

Slot Service Ambassador

Thunder Valley Casino And Resort
08.2003 - 06.2018

High School Diploma -

Pahrump Valley High School

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Susan Jennings