Susan Jimenez
Parker,AZ
Summary
Accomplished Assistant Manager with a proven track record at Palms Property Management, enhancing customer satisfaction and streamlining operations. Skilled in money handling and staff supervision, I excel in fostering team motivation and leveraging product knowledge for service excellence. Achieved significant improvements in financial accuracy and customer loyalty through strategic leadership and effective communication.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Palms Property Management
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Assistant Manager, Customer Service
Dollar General
07.2022 - 02.2023
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Special Education Instructional Aide
Parker Unified School District
07.2020 - 07.2022
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Documented behaviors, implemented interventions, and treatment results.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Collaborated with teachers to help with classroom and workload management.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Coordinated with special education teachers to develop and implement targeted learning strategies, addressing individual student needs effectively.
- Served as a positive role model for students, demonstrating strong work ethic, problem-solving skills, and empathy towards others.
Shift Manager/Key Holder
Food City
09.2018 - 03.2022
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
No Degree - Billing And Coding
Devry University
Chicago, ILHigh School Diploma -
Parker High School
Parker, AZ05.1991
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
Timeline
Assistant Manager
Palms Property Management
02.2023 - Current
Assistant Manager, Customer Service
Dollar General
07.2022 - 02.2023
Special Education Instructional Aide
Parker Unified School District
07.2020 - 07.2022
Shift Manager/Key Holder
Food City
09.2018 - 03.2022
No Degree - Billing And Coding
Devry University
High School Diploma -
Parker High School
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