Susan Jimenez
Houston,TX
Summary
Dynamic and detail-oriented professional with extensive experience at Hyatt Regency Houston Galleria. Proven expertise in safe food handling and exceptional customer service, consistently enhancing guest satisfaction. Recognized for effective teamwork and maintaining organized workspaces, contributing to streamlined operations and improved efficiency in high-pressure environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Prep Cook
Hyatt Regency- Houston Galleria
11.2019 - 07.2025
- Prepared ingredients by washing, chopping, and measuring to ensure efficient meal assembly.
- Maintained cleanliness and organization of workstations in compliance with food safety standards.
- Assisted chefs in cooking processes, following recipes and instructions for consistency.
- Operated kitchen equipment safely, including mixers, ovens, and slicers to support food preparation tasks.
- Monitored stock levels and reported shortages to ensure timely inventory replenishment.
- Collaborated with team members to optimize workflow during peak service periods.
Cashier - Restaurant
Hyatt Regency Houston Galleria
11.2019 - 01.2021
- Processed customer transactions efficiently using POS systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Collaborated with team members to streamline checkout processes, enhancing efficiency.
- Monitored inventory levels and assisted in restocking merchandise as needed.
- Implemented best practices for maintaining cleanliness and organization at cashier stations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Room Service Attendant
Derek Hotel
01.2010 - 02.2014
- Delivered exceptional in-room dining service, ensuring guest satisfaction and timely order fulfillment.
- Maintained cleanliness and organization of service areas, enhancing overall guest experience.
- Coordinated with kitchen staff to accurately process and expedite food orders.
- Trained new team members on standard operating procedures and service protocols.
- Managed inventory supplies, tracking usage trends to optimize stock levels and reduce waste.
- Resolved guest inquiries and issues promptly, maintaining high customer service standards.
- Implemented workflow improvements that increased efficiency in order delivery processes.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
Image Shots- Photography
Memorial City Mall
12.2004 - 12.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
No Degree - Business Administration
Remington College
Houston, TX04-2009
High School Diploma -
Elsik High School
Houston, TX05-2005
Skills
- Attention to detail
- Cleaning and organization
- Customer service
- Safe food handling
- Teamwork and collaboration
- Following instructions
Languages
Spanish
Native or Bilingual
Timeline
Prep Cook
Hyatt Regency- Houston Galleria
11.2019 - 07.2025
Cashier - Restaurant
Hyatt Regency Houston Galleria
11.2019 - 01.2021
Room Service Attendant
Derek Hotel
01.2010 - 02.2014
Image Shots- Photography
Memorial City Mall
12.2004 - 12.2009
No Degree - Business Administration
Remington College
High School Diploma -
Elsik High School
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