Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Susan J. Luttrell

Fort Worth

Summary

Accomplished professional with a strong background in instructional design and workflow analysis. Expertise in developing training solutions that foster collaboration and enhance software usability for healthcare practices nationwide. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Altera Digital Health
04.2023 - 01.2025
  • Conducted instructor-led web-based and onsite training.
  • Preformed instructional design work on course materials.
  • Expert in adult learning technology.

Educational Consultant

Insight Digital Innovations
01.2011 - 01.2023
  • Assigned to the Altera Sunrise and Ambulatory Enterprise group.
  • Conducted workshops for educators on innovative teaching strategies.
  • Developed curriculum frameworks for diverse educational programs.
  • Did the go-live and physician training for Concentra EHR in all their clinics across the country under a 2-year contract?

Consultant

Insight Digital Innovations
01.2009 - 11.2011
  • Consult with physician practices on implementing and training their EMR systems.
  • Provided workflow analysis, develop training plans for implementation and adoption, conduct training classes on features and operation of the software product, and develop course materials when needed.
  • Just completed a 6 month contracted job for Sage Software.
  • Provided remote classroom training for a Sage client with over 700 employees also assisted in go live on site training.
  • In May did a contract consulting job with Baylor Medical Center Dallas on EMR Go-live with Eclipsys.

Technical Education Trainer

Sage Software
01.2000 - 01.2009
  • Effectively implement and train the Intergy EMR system.
  • Includes workflow analysis, develop and execute training plans, create course material, provide training and instruction on operations and usage, manage implementation with other departments, work with software engineers and programmers, provided training using a wide variety of delivery methods, and provide feedback for improvements.
  • Trained Clinician Lab portal, Transcription Writer, Imaging, and Prescription.
  • Effectively trained and implemented clients with as little as 1 doctor to as many as 30 doctors.
  • Maintained an excellent performance rating and had several of my site become reference sites for our sales force.

Practice Manager

MedNet Management
01.1997 - 01.2000
  • Responsible for the overall performance of five physician offices that included two PCP’s, a Neurosurgeon, and Orthopedic Surgeon.
  • Responsibilities included the implementation of the Medical Manager system, training personnel, mentoring, keeping offices informed of proper billing procedures and updates.
  • Suggested proven cost saving practices, and revenue generating coding procedures.
  • Assisted offices in establishing effective Superbills, Lab procedures, Policy and Procedure manuals, and OSHA compliance.

Business Office Manager

Columbia Home Health
01.1996 - 12.1996
  • Responsible for managing the office operations of three locations which included receiving patient referrals, verifying insurance, establishing and maintaining accurate patient medical and billing files, and reporting accounts receivable information to General Manager and CFO.
  • Successfully collected over a million dollars in revenue for three consecutive months, and oversaw the implementation of a new computer system.

Education

Business Administration -

Texas Tech University

Speech Communication -

University of North Texas

General Studies -

Tarrant County Junior College

Skills

  • Instructional design
  • Adult learning technology
  • Software training
  • Workflow analysis
  • Problem solving
  • Team collaboration
  • Curriculum development
  • EHR implementation

References

References upon Request

Certification

  • Altera Sunrise Configuration
  • Altera Sunrise Revenue Cycle Configuration
  • Altera Sunrise Pharmacy Configuration
  • Altera Sunrise Express load and Unload
  • Altera Touchworks EHR

Timeline

Altera Digital Health
04.2023 - 01.2025

Educational Consultant

Insight Digital Innovations
01.2011 - 01.2023

Consultant

Insight Digital Innovations
01.2009 - 11.2011

Technical Education Trainer

Sage Software
01.2000 - 01.2009

Practice Manager

MedNet Management
01.1997 - 01.2000

Business Office Manager

Columbia Home Health
01.1996 - 12.1996

Business Administration -

Texas Tech University

Speech Communication -

University of North Texas

General Studies -

Tarrant County Junior College

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