Susan Johnson

• Coordinate EMR system training schedule for employees, independent contractors, students/interns and volunteers.

• Training new providers and shadowing for the first week the provider is on the EMR system.

• Develop EMR training materials to ensure appropriate content, practice exercises and measurement.

• Assist employees with EMR issues, to troubleshoot and answer technical questions.

• Work with external vendors to resolve problems and repairs of our EMR systems.

• Assist in EMR interface testing.

• Address recurring problems and pro-actively recognizes potential problems by maintaining an in-depth knowledge of the EMR functions, features, database structures and data entry requirements.

• Travel to all NHcare sites to monitor compliance to ensure consistent use and application of EMR system.

• Conduct ongoing EMR optimization sessions at the sites.

• Assist in the development and review of policies and procedures related to administration and operations of clinical applications.

• Work directly with other departments as needed for communication of system enhancements and changes (e.g. IT, Learning and Development, Compliance, Lab, Billing, and Data Team)

• Develop strong relationship with operations and billing departments to develop course materials and receive feedback.

• Participate in QI Team and Care Innovation Team meetings, sharing knowledge and collaborating effectively to enhance team performance.

• Advice on how best to capture data in EMR in the most efficient way that will also fulfill data/reporting requirements, such as suggesting templates, flow sheets, order sets and clinical measure usage.

• Perform other duties as assigned.

• Provide Training to new hires, volunteers, and existing staff working working at the front office,
• Establish and maintain an action plan to improve the Front Office Training Program.
• Test Trainees to measure progress and to evaluate effectiveness of training.
• Develop strong relationship with Learning and Development, Operations and Billing departments to improve workflows and received feedback.
• Work Closely with Front Office Supervisor and Managers to ensure monthly ongoing front office trainings are implemented.
• Monitor the operations system to ensure the effective delivery of front office and billing operations.
• Hold knowledge and Act as a resource person for staff regarding policies. procedures, various funding sources, related to the front office.
• Understand all payor/program enrollment and eligibility requirements accepted at NHC.
• Participant as an active member of the Billing & Operations Task Force.
• Emphasize, demonstrate , promote and adhere to excellent customer services skills including professionalism, confidentiality and proper etiquette.
• Positively impact patient experience by demonstrating values of Transforming Care including, but not limited to, courteous and helpful behavior and a commitment to accuracy.
• Analyze, monitor and measure the quality of billing information in accordance with data standards, polices and procedures and implement correction action plans to correct faulty data.
• Utilize software knowledge, business process knowledge and standard operating procedures to correctly manage front office workflows.
• Test new features of eCW as they are implemented to verify accuracy of front office and billing processes.
• Coordinate, complete, and update management on project results.
• Maintain confidentiality in all aspects of client, staff and agency's information's.
• Travel to all Nhcare sites to implement trainings, evaluate, or monitor compliance.
• Functions at high level according to credentials and competency.
• other duties as assigned.

• Billing and collection procedures expert
• Familiar with commercial and private insurance carriers Insurance and collections procedures
• Understands insurance benefits
• Proficient in ECW
• Resourceful and reliable worker
• Excellent problem solver
• Close attention to detail
• Excellent verbal communication
• Bilingual(Spanish)
• adaptability
• team player
• Familiar with commercial and private insurance carriers Research and data analysis
• Familiar with Microsoft word and excel Office support (phones, faxing, filing)
• Familiar with ICD-10