Susan Jones
Store Manager
Roy,UT
Summary
Results-driven professional seeking position as Skilled Store Manager. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
- High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
- Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
36
36
years of professional experience
39
39
years of post-secondary education
Work History
Store Manager
Hatworld
Layton, UT
06.2018 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Performed statistical analyses to gather data for operational and forecast team needs
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Evaluated suppliers to maintain cost controls and improve operations
- Prepared annual budgets with controls to prevent overages
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Dock Leader
JCPenney
Riverdale , UT
09.2009 - 06.2018
- Operated forklifts, pallet movers and other material handling equipment.
- Processed orders, produced and reconciled delivery documents and tracked service performance.
- Managed multiple tasks and priorities and easily adapted to changing dock situations.
- Collected and prepared information for various operational reports.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Processed orders, produced and reconciled delivery documents and tracked service performance
- Managed multiple tasks and priorities and easily adapted to changing dock situations
- Collected and prepared information for various operational reports
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Owner/Manager
Susan's Daycare
Roy, UT
01.2000 - 07.2009
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Stayed current on guidelines to maintain compliant program operations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Store Manager
Payless Shoe source
Sacramento, CA
03.1987 - 12.1999
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
Education
Associate of Science - Accounting
Academy of Business
Sacramento, CA 06.1984 - 08.2023
Skills
- Multitasking and Organization
- Business Leadership
- Originality and Creativity
- Policies and Procedures
- Supply Ordering
- Human Resources Oversight
- Focus and Follow-Through
- Records Organization and Management
- Time Management
- Management Training
- Department Oversight
- Recruiting and Hiring
- Inventory Management
- Verbal and Written Communication
- Program Optimization
- Staff Supervision
- Pricing Strategies
- Customer Service
- Performance Monitoring and Evaluation
- Sales Strategies
- Cash Management
- Leading Staff Meetings
- Administrative Management
- Report Generation
- Retail Merchandise Quality Standards
- Loss Prevention Procedures
- Bank and Safe Deposits
- Employee Terminations
- Competitor Monitoring
- Positive and Friendly
- Sales Promotion
- Team Development
- Delegating Work
- Replenishment and Recovery
- Security System Monitoring
- Business Forecasting
- Order Management
- Shrink Minimization
- POS Terminal Operations
- Disciplinary Enforcement
- Price Structuring
- Inventory Tracking and Management
- Store Operations Oversight
- Profit and Loss
- Merchandising
- Policy Development and Enforcement
- Accurate Cash Handling
- Shift Checklists
- Goals and Performance
- Sales Expertise
- Employee Motivation
- Team Leadership
- Maximizing Profitability
- Product and Service Sales
- Store Opening and Closing Procedures
- Staff Management
- Staff Training
- Product Merchandising
- Inventory Oversight
- Program Implementation
- Budget Development
- Outstanding Communication Skills
- Customer Relations
- Performance Review
- Store Displays
- Leadership Development
- Customer Response
- Sales Professional
- Bank Deposit Procedures
- Safety and Security Enforcement
- Oversee Administrative Functions
- Shelf Organizing
- Manage Operations
- P&L Administration
- Payroll Administration and Timekeeping
- Documentation
- Mentoring
Timeline
Store Manager
Hatworld
06.2018 - Current
Dock Leader
JCPenney
09.2009 - 06.2018
Owner/Manager
Susan's Daycare
01.2000 - 07.2009
Store Manager
Payless Shoe source
03.1987 - 12.1999
Associate of Science - Accounting
Academy of Business
06.1984 - 08.2023
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