Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Susan Jones

Asheville,NC

Summary

Dedicated and detail-oriented house cleaner with 8 years of experience in maintaining cleanliness and organization in residential and commercial settings. Excellent time management skills, able to prioritize tasks while completing them efficiently. Demonstrated ability to work independently or collaboratively, and follow instructions accurately. Proactive and self-motivated, consistently seeking opportunities to improve processes and deliver exceptional service. Committed to creating a clean and organized space that enhances the overall well-being of residents.

Overview

8
8
years of professional experience

Work History

Cashier/Stocker

Big Lots
TOLEDO, Ohio
09.2023 - 12.2023
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained work area and kept cash drawer organized.
  • Stocked shelves with merchandise when needed.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.

Housekeeper

Red Roof Inn
TOLEDO, Ohio
05.2023 - 08.2023
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Sorted and counted linens and organized in storage areas.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Housekeeper

Parrish Cleaning
Smithfield, NC
03.2019 - 02.2020
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Cleaned homes following specific and detailed protocols and requests.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.

House Cleaner

Private/Commercial Residence
Smithfield, NC
02.2016 - 05.2018
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Scrubbed kitchen appliances such as ovens, microwaves, refrigerators.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Emptied trash receptacles throughout the house.
  • Disinfected doorknobs and handles.
  • Dusted furniture, window sills, shelves, and baseboards.

Education

High School Diploma -

North Johnston High School
Kenly, NC
06-2000

Skills

  • Customer Service Excellence
  • Organizational Abilities
  • Time Management Skills
  • Health and Safety Compliance
  • Hospitality Background
  • Focused and Detail-Oriented
  • Excellent Oral and Written Communication
  • Teamwork

References

References available upon request.

Timeline

Cashier/Stocker

Big Lots
09.2023 - 12.2023

Housekeeper

Red Roof Inn
05.2023 - 08.2023

Housekeeper

Parrish Cleaning
03.2019 - 02.2020

House Cleaner

Private/Commercial Residence
02.2016 - 05.2018

High School Diploma -

North Johnston High School

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