Susan Jones
Bakersfield,CA
Summary
Accomplished Manager with a proven track record at Derrels Mini Storage, enhancing customer satisfaction and employee productivity through strategic planning and effective communication. Skilled in operations management and team leadership, I significantly improved safety procedures and fostered a culture of continuous learning, driving business growth and operational efficiency.
Overview
7
7
years of professional experience
Work History
Manager
Derrels Mini Storage
09.2019 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
LVN
State Of California-CCWF
01.2017 - 11.2019
- Administered medications accurately and in a timely manner, ensuring proper treatment for various conditions.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Promoted a positive work environment among nursing staff through collaboration, open communication, and support.
- Managed time efficiently during busy shifts by multitasking effectively without compromising quality of care.
- Mentored new LVN hires through the orientation process, sharing expertise to support their integration into the team successfully.
- Demonstrated strong clinical judgment by assessing symptoms quickly and prioritizing appropriate interventions accordingly.
- Streamlined documentation processes by maintaining accurate medical records through electronic charting systems.
- Enhanced patient care by providing compassionate and individualized attention, leading to improved health outcomes.
- Maintained thorough knowledge of emergency procedures, effectively responding to urgent situations when required.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed IV therapy treatments safely and accurately, administering fluids and medications as ordered by physicians.
- Coordinated with healthcare providers to schedule diagnostic tests for patients, expediting care plans as necessary.
- Educated patients and their families on disease management, medication administration, and at-home care techniques, empowering them to take control of their health.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Provided emotional support to patients and their families during difficult times, fostering trust and rapport with those under my care.
Education
Bachelor Of Science And/with Education Degree - Biochemistry
Arvin High School
Arvin, CA06.1984
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Staff Management
- Operations Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Schedule Preparation
- Negotiation
- Product Management
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Problem Resolution
- Work Planning and Prioritization
- Hiring and Training
- Employee Coaching and Mentoring
- Staff Training
- Training and Development
- Customer Relationship Management
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Goal Setting
Timeline
Manager
Derrels Mini Storage
09.2019 - 03.2024
LVN
State Of California-CCWF
01.2017 - 11.2019
Bachelor Of Science And/with Education Degree - Biochemistry
Arvin High School
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