Susan Jones
Conway,SC
Summary
Dynamic leader with a proven track record at Carters, adept in leadership and team building, and customer service excellence. Spearheaded strategies boosting sales and profitability, achieving high employee satisfaction. Demonstrated expertise in food preparation and operational efficiency, ensuring top-notch client and partner relations.
Overview
20
20
years of professional experience
Work History
General Manager
Carters
03.2015 - 03.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store Manager
Carters
10.2011 - 03.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Supervisor
Carters
03.2008 - 10.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Kitchen Staff Member
Chick Fila A
03.2004 - 04.2007
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
No Degree - Business
Post University
Waterbury, CTHigh School Diploma -
Westmoreland High School
Westmoreland, TN05-1993
Skills
- Leadership and team building
- Customer service
- Goal oriented
- Food preparation
Timeline
General Manager
Carters
03.2015 - 03.2024
Store Manager
Carters
10.2011 - 03.2015
Supervisor
Carters
03.2008 - 10.2011
Kitchen Staff Member
Chick Fila A
03.2004 - 04.2007
No Degree - Business
Post University
High School Diploma -
Westmoreland High School
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