Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Susan Jording

Lexington,NC

Summary

Reliable Store Manager with over 20 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

11
11
years of professional experience

Work History

MST Manager

Lowes Home Improvment
Winston Salem, NC
08.2023 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Store Manager

Home Depot
Charlotte NC, NC
12.2022 - 12.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Organized special events such as conferences or training sessions for employees.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Maintained adequate staffing to meet objectives within budget.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Minimized staff turnover through appropriate selection, orientation and training.

Store Manager

Home Depot
South Hill, VA
07.2021 - 12.2022
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Maintained adequate staffing to meet objectives within budget.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Provided leadership during times of organizational change or crisis situations.
  • Organized special events such as conferences or training sessions for employees.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Assistant Manager

Home Depot
South Hill, VA
04.2017 - 07.2021
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Organized special events such as conferences or training sessions for employees.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.

Assistant Manager

Home Depot
Canon City, CO
05.2015 - 04.2017

Department Supervisor

Home Depot
Parker, CO
02.2013 - 02.2015
  • Conducted performance reviews for staff members.
  • Monitored department operations to ensure productivity standards were met.
  • Facilitated communication between management, staff, and customers.
  • Ensured compliance with all safety regulations across the department.
  • Collaborated with other departments to coordinate activities and resolve issues.
  • Established goals for each team member and monitored progress towards those objectives.
  • Trained employees on new processes or procedures as needed.
  • Trained and mentored new associates on department policies and procedures.
  • Managed inventory levels of supplies required for daily operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.

Education

Associate of Science - Office Technology

Brevard Community College
Cocoa, FL
12-1999

Skills

  • Strategic Planning
  • Performance Management
  • Cross-Functional Team Management
  • Sales Management
  • Store Operations Oversight
  • Operations Management
  • Customer Service Management
  • Store Merchandising
  • Retail Inventory Management
  • Customer Service
  • Retail Merchandise Quality Standards
  • Inventory Oversight

References

References available upon request.

Timeline

MST Manager

Lowes Home Improvment
08.2023 - Current

Store Manager

Home Depot
12.2022 - 12.2023

Store Manager

Home Depot
07.2021 - 12.2022

Assistant Manager

Home Depot
04.2017 - 07.2021

Assistant Manager

Home Depot
05.2015 - 04.2017

Department Supervisor

Home Depot
02.2013 - 02.2015

Associate of Science - Office Technology

Brevard Community College

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Susan Jording