Susan Jourdan
HR
Parrish,FL
Summary
Dynamic HR professional with extensive experience at SUNZ Insurance, excelling in payroll administration and employee engagement. Proven track record in streamlining HR processes and enhancing organizational morale. Skilled in data analysis and committed to fostering diversity and inclusion, ensuring compliance with labor laws while driving professional growth.
Overview
34
34
years of professional experience
Work History
SR Human Resources Generalist
SUNZ Insurance
01.2019 - Current
- Assisted in payroll processing, ensuring accurate compensation for all staff members on time each pay period.
- Facilitated annual performance reviews that offered constructive feedback, setting goals for professional growth and development among staff members.
- Conducted thorough investigations into workplace complaints, resolving conflicts fairly and efficiently while maintaining confidentiality.
- Maintained up-to-date knowledge of labor laws and regulations to ensure company-wide compliance with industry standards.
- Coordinated internship programs that provided valuable learning experiences for students while contributing skilled labor to the organization.
- Streamlined HR processes for efficiency, simplifying paperwork procedures and enhancing the overall employee experience.
- Served as a liaison between employees and management teams, addressing concerns, answering questions, and providing guidance on policies/procedures when needed.
- Addressed employee questions regarding insurance, pension plans, vacation, sick leave, and assistance programs.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Partner Support Specialist
Isolved
01.2018 - 12.2018
- Optimized partner retention by addressing concerns proactively and offering tailored solutions to meet their unique needs.
- Assisted in the negotiation of contracts with potential partners, securing mutually beneficial terms for both parties.
- Conducted regular check-ins with partners to gather feedback and assess their level of satisfaction with the company''s services.
- Maintained detailed records of partner interactions, tracking progress and ensuring timely follow-up on outstanding issues.
- Served as a liaison between partners and internal teams, facilitating seamless collaboration on projects and initiatives.
- Delivered exceptional service levels to partners while adhering to strict compliance standards set forth by the organization.
Garnishment Specialist
PEMCO
05.2007 - 01.2017
- Contributed to the development of departmental policies and procedures relating to garnishment handling, ensuring best practices were consistently followed.
- Reduced errors in garnishment calculations through meticulous attention to detail and thorough review procedures.
- Investigated instances of incorrect garnishment documentation.
- Efficiently prioritized workload to meet tight deadlines for processing wage attachments amidst fluctuating caseloads.
- Maintained high levels of confidentiality when processing sensitive financial information for clients, protecting privacy and adhering to ethical standards within the industry.
- Assisted human resources departments with interpreting complex language surrounding wage attachment regulations during training sessions or informational meetings upon request.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to garnishments.
- Collaborated with cross-functional teams on special projects pertaining to wage attachments, offering subject matter expertise as needed.
- Reviewed, computed and corrected payroll errors to improve accuracy of garnishments.
- Set up wage garnishments resulting from child support orders and tax levies.
- Implemented consistent documentation practices for record-keeping purposes, resulting in increased organization within the department.
- Facilitated clear communication between all parties involved in the garnishment process through proactive outreach and prompt response to inquiries.
- Entered and tracked payroll deductions and processing of garnishments.
- Managed high-profile accounts with exceptional care, ensuring timely processing of sensitive garnishments for large corporations or government entities.
- Maintained a comprehensive understanding of various types of wage attachments, including tax levies, child support orders, and student loan deductions, enabling accurate processing of diverse cases.
Distribution Specialist
TriNet
07.1991 - 04.2007
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Scheduled pickups and deliveries to maintain smooth operations.
- Processed and restocked returns.
- Uncovered and resolved errors with minimal oversight.
- Coordinated shipping schedules, ensuring timely deliveries and increased customer satisfaction rates.
401K Specialist
TriNet
01.1996 - 06.1999
- Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
- Enhanced client satisfaction by providing comprehensive 401K plan information and addressing concerns promptly.
- Maintained strong relationships with third-party administrators, fostering seamless communication and coordination within the industry.
- Assisted HR departments in developing and implementing effective employee education programs related to 401K plans.
- Managed a diverse portfolio of clients, providing personalized attention and expert guidance on their retirement planning needs.
- Developed informative marketing materials to educate prospective clients on the benefits of our firm''s expertise in managing 401K plans effectively.
- Leveraged advanced analytical tools to assess client risk tolerance and investment objectives, crafting tailored strategies accordingly.
- Resolved complex investment issues, ensuring clients received accurate and timely information regarding their accounts.
- Tracked 401K eligibility and managed enrollment and administration of company retirement and financial benefits plans.
Education
Associate of Arts - General Studies
State College of Florida
Bradenton, FL05.2004
Skills
- HR policies and procedures
- HR analytics
- Diversity and inclusion
- Building morale
- Exit interviews
- Data analysis skills
- Data analysis
- Internal communications
- Payroll administration
- Onboarding and orientation
- Employee engagement
- Customer relations
- Employee onboarding
- Microsoft Office Suite
- Benefits administrator
- Payroll completion
- Willingness to learn
Timeline
SR Human Resources Generalist
SUNZ Insurance
01.2019 - Current
Partner Support Specialist
Isolved
01.2018 - 12.2018
Garnishment Specialist
PEMCO
05.2007 - 01.2017
401K Specialist
TriNet
01.1996 - 06.1999
Distribution Specialist
TriNet
07.1991 - 04.2007
Associate of Arts - General Studies
State College of Florida