Summary
Overview
Work History
Education
Skills
Timeline
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Susan J. Scanlon

Oswego

Summary

Positive and upbeat individual with excellent interpersonal communication skills. Solid knowledge and understanding of Microsoft 365 components, Meditech, and other common programs. Well-equipped to navigate various technological platforms. Strong problem-solving abilities and a willingness to learn further enhance capabilities. Poised to contribute to team success and achieve positive results. Always ready to tackle new challenges and advance organizational objectives. Approaches every task with dedication and enthusiasm.

Overview

17
17
years of professional experience

Work History

Unit Secretary for Inpatient Services (3rd Shift)

Lobdell Center at Lakeview (Oswego Health)
08.2022 - Current
  • The Unit Secretary schedules patients accurately, process incoming and outgoing mail. Complete ROI by obtaining data from discharge releases and other agencies.


  • Use computer programs including order entry per policy as assigned Complete all department documentation accurately as assigned.


  • Accurately identifies all information before filing, collating, or reporting data.
  • Maintain charts and files in a systematic order.
  • Works effectively and communicates frequently with all members of the health care team.
  • Handles telephone information with courtesy, accuracy, and respect for confidentiality.
  • Follows chain of command appropriately to resolve problems and concerns.


  • Notifies appropriate nursing personnel of patient requests; promptly report matters requiring immediate nursing intervention.


  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.

Rideshare Driver

Uber
09.2018 - 11.2022
  • Rideshare driver for Uber
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Personal Care Aide (PCA)

Private Home Caregiver
04.2019 - 04.2020
  • Main Personal Care Aide providing private in-home medical care for an elderly patient with Parkinson's and Alzheimer's dementia
  • Duties included cooking, cleaning, laundry, bathing, dressing, toiletries, transfer from wheelchair to chair, toilet Etc., medication reminders and dispensing/ refilling prescription medication, household paperwork, maintaining logs regarding patient care, contacting providers to cancel/confirm/schedule appointments, transportation and/or accompanying client to all medical appointments, training new aides, point of contact between aides and family members

Non-Medical Caregiver for the Elderly

Serving Seniors Inc.
11.2017 - 11.2019
  • Providing non-medical care and companionship to elderly clients in their own homes
  • Office work including, but not limited to, inbound and outbound calls regarding current and potential clients
  • Filing, data entry, social media posting, assisting owner in marketing

Personal Assistant

08.2017 - 11.2017
  • Personal Assistant to doctor in her home
  • Cooking, Cleaning, Laundry, Packing for travel, organizing home, car, in-home office, answering phone, taking messages, paperwork/filing, computer work, etc

FT Sales Associate

Walmart Supercenter Las Vegas - Rainbow
07.2008 - 07.2010
  • FT Customer Service associate
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Solved customer challenges by offering relevant products and services.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Culinary Arts - Baking and pastry

Le Cordon Bleu
Las Vegas

High School Diploma - Music

G. W. Fowler High School
Syracuse, NY

Skills

  • Telephone reception
  • Incoming call management
  • Strong organization
  • HIPAA compliance
  • Appointment scheduling
  • Patient chart maintenance
  • Unit secretary training
  • Conflict resolution techniques

Timeline

Unit Secretary for Inpatient Services (3rd Shift)

Lobdell Center at Lakeview (Oswego Health)
08.2022 - Current

Personal Care Aide (PCA)

Private Home Caregiver
04.2019 - 04.2020

Rideshare Driver

Uber
09.2018 - 11.2022

Non-Medical Caregiver for the Elderly

Serving Seniors Inc.
11.2017 - 11.2019

Personal Assistant

08.2017 - 11.2017

FT Sales Associate

Walmart Supercenter Las Vegas - Rainbow
07.2008 - 07.2010

Culinary Arts - Baking and pastry

Le Cordon Bleu

High School Diploma - Music

G. W. Fowler High School

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Susan J. Scanlon