Susan Kamburoff

Customer Service Manager

Arthur J Gallagher

07.2018 - Current

Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Responded to customer requests for products, services, and company information.
Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Documented customer interactions and transactions for accurate, up-to-date records.
Completed customer applications and updated records to reflect current information.
Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Assisted customers with completing insurance documents to avoid missed information.
Assessed customer needs and recommended suitable insurance policies.
Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
Set up customer payment plans to cover annual policies and renewals.
Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
Recognized for consistently delivering outstanding customer service experiences across multiple review platforms.
Modified, updated and processed existing policies.