SUSAN KARICKHOFF
Clifton
Summary
My adaptability, various experience, leadership and professionalism mold a competitive applicant. The experience I've attained during real estate has proven successful in people interaction, marketing and selling a product and leadership. Adding to this experience with my role at Nexion has put me in a role to work side by side in the medical field with doctors, case workers, hospitals and numerous facilities where I have developed close professional relationships and trust. This has developed in me strong time management/priority decision making, customer service and overall knowledge of the medical field relating to long-term care and long and short term rehabilitation.
Overview
25
25
years of professional experience
Work History
Director of Business Development
Willow Park, Nexion Health
08.2023 - Current
- Developed strategic partnerships to expand market reach and increase revenue streams.
- Led cross-functional teams to drive business growth initiatives and enhance operational efficiency.
- Conducted market analysis to identify emerging trends and inform strategic decision-making processes.
- Implemented customer relationship management systems to optimize client interactions and retention efforts.
- Presented business proposals and solutions to executive leadership, aligning strategies with organizational goals.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated, prepared, and signed contracts with clients.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
Transport
Nexion Health
08.2020 - Current
- Documented daily mileage, gas and other data.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Transported riders to designated stops according to pre-determined schedules.
- Picked up clients from specific locations to transport and drop off at destinations.
- Saved fuel by leveraging GPS to identify faster routes.
- Achieved consistently high customer scores due to exceptional service.
Licensed Realtor
Keller Williams
05.2016 - Current
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Managed real estate transactions from initiation to closing.
- Represented buyers and sellers in major real estate transactions.
- Generated list of properties to meet specific client needs.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Hosted property tours and open houses to generate property interest and network with potential clients.
- Scheduled home viewings with potential buyers.
- Analyzed market statistics to identify trends and evaluate current property listings.
- Accompanied buyers during property inspections.
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
- Maintained current and accurate CRM database of prospective customers.
- Researched and determined competitive market price.
- Evaluated mortgage options to help clients obtain financing at best rates and terms.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Promoted properties via advertisements, open houses and multiple listing services.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Promoted listings on social media and print advertisements.
- Developed bid presentations for buyers and sellers, answering questions and promoting property features.
- Marketed real estate to various types of commercial clients to strengthen revenue opportunities.
Scheduling Coordinator
Nexion Health
08.2020 - 08.2023
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Entered information into system to update status reports.
- Copied and faxed important information for patient and client records.
- Provided reminder calls to clients prior to scheduled visits.
- Set and confirmed [Type] customer appointments.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Office Manager
Skyline Electric, Inc.
09.2000 - 04.2016
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created and managed budgets for travel, training and team-building activities.
Education
Some College (No Degree) - Biology
Tyler Junior College
Troup, TXSome College (No Degree) - Biology
The University of Texas At Arlington
Arlington, TXSkills
- Sales training and leadership
- Key account management
- Vendor management
- Revenue growth
- Pipeline development
- Networking
- Customer engagement
- Corporate communications
- Business modeling
- Organizational development
- Social media marketing
- Lead generation
- Relationship building
- New business development
- Customer satisfaction
- Business development
- Business development and planning
- Relationship building and rapport
- Marketing
Timeline
Director of Business Development
Willow Park, Nexion Health
08.2023 - Current
Transport
Nexion Health
08.2020 - Current
Scheduling Coordinator
Nexion Health
08.2020 - 08.2023
Licensed Realtor
Keller Williams
05.2016 - Current
Office Manager
Skyline Electric, Inc.
09.2000 - 04.2016
Some College (No Degree) - Biology
The University of Texas At Arlington
Some College (No Degree) - Biology
Tyler Junior College