Susan Kawlewski
Rosholt
Summary
Business professional prepared to drive office efficiency and productivity. Extensive experience in overseeing daily operations and improving office workflows. Known for strong team collaboration and adaptability to changing needs. Proficient in managing office systems and facilitating communication.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Business Office Manager
Dental Visions
- Current
- Dedicated office manager with over 25 years of experience in the dental industry, ensuring smooth operations and exceptional patient care.
- Proficient in managing front office tasks, including scheduling appointments, handling patient inquiries, and maintaining accurate patient records.
- Skilled in implementing efficient workflows to optimize productivity and enhance team collaboration in a fast-paced dental environment.
- Experienced in overseeing billing and insurance claims processing, leading to improved revenue cycle management.
- Strong communication skills used to foster positive relationships with patients, staff, and external partners, creating a welcoming clinic atmosphere.
- Committed to staff training and development, enhancing team performance and maintaining high standards of service delivery.
- Expert in compliance with health regulations and safety standards, ensuring a safe environment for both patients and staff.
- Proven ability to utilize dental office management software for improved data management and reporting capabilities.
Business Office Manager
Midwest Dental
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Resolved financial discrepancies and customer billing issues with timely attention.
Operations Management
AIG Travel Guard
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Conducted thorough risk assessments to proactively address potential issues in operations management processes.
- Facilitated effective communication between departments that led to better collaboration during critical projects or tasks.
- Collaborated with leadership to establish performance metrics that aligned with company goals, driving continuous improvement efforts across the organization.
Customer Service Representative/Claims Processing
WPS Insurance (TRICARE for LIFE)
Education
Associates - Business Management
MSTC
Associates Degree - Project Management
MSTC
Skills
- Dental Assisting
- Operations Management
- Dentrix and Dentrix Ascend Dental Software
- ORYX Dental Software
- Microsoft – Word, Excel, Outlook and Power Point
- Microsoft Teams
- Employee onboarding
- Credit and collections
- Deadline management
- Staff training and development
- Office administration
Certification
- 7 Habits of Highly Effective People - A four-day seminar to develop you as an individual in dealing with life challenges
- Strength Finders - A course to find the strengths of your team and incorporate them into practice
- Management Leadership Seminar - A four-day seminar to develop your leadership skills and learn how to be a better listener to create a more productive team
- Business Office Manager Training - Oshkosh, WI
- Lead Patient Service Representative Training - Mondovi, WI
Timeline
Business Office Manager
Dental Visions
- Current
Customer Service Representative/Claims Processing
WPS Insurance (TRICARE for LIFE)
Associates Degree - Project Management
MSTC
Business Office Manager
Midwest Dental
Operations Management
AIG Travel Guard
Associates - Business Management
MSTC
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