Susan Crofutt
Green River,USA
Summary
Professional with strong background in senior care management, bringing hands-on experience in overseeing daily operations and enhancing resident well-being. Proven ability to lead teams, streamline procedures, and adapt to evolving needs, ensuring high-quality service delivery. Skilled in team collaboration, regulatory compliance, and fostering supportive community atmosphere, consistently achieving positive outcomes. Known for reliability, empathy, and results-driven approach.
Overview
20
20
years of professional experience
Work History
DIRECTOR OF ASSISTED LIVING
Mission at the Villa Assisted Living
07.2017 - Current
- Company Overview: Mission Health Services
- Managed daily operations and staff at an assisted living facility for elderly residents
- Developed personalized care plans and coordinated medical services for residents
- Implemented quality assurance measures to ensure regulatory compliance and resident satisfaction
- Collaborated with families, healthcare providers, and community resources to support the well-being of residents
- Facilitated recreational activities, events, and outings to promote social engagement and mental stimulation
- Conducted regular assessments and evaluations to monitor the health and progress of residents
- Trained, supervised, and mentored staff members to maintain a high standard of care and service
- Participated in interdisciplinary meetings and case conferences to address complex care needs and treatment plans
- Administer medications as directed by healthcare providers
- Assist with transportation of patients to medical appointments and procedures
- Receive specialized training in dementia care and certified in CPR and First Aid
- Optimized scheduling processes by utilizing efficient software tools to allocate resources according to staffing requirements effectively.
- Worked in fast-paced environment with competing demands for time and attention.
- Facilitated smooth transitions for new residents by coordinating move-in processes and providing ongoing support during their adjustment period.
- Conducted regular facility inspections to maintain a clean, safe, and welcoming environment for residents and their families.
- Ensured regulatory compliance by conducting thorough internal audits and addressing identified issues promptly.
- Managed budget effectively by monitoring expenses, identifying cost-saving opportunities, and optimizing resource allocation.
RESORATIVE CNA
Mission at Castle Rock Rehabilitation Center
06.2014 - 07.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
CNA 2
Mission at Castle Rock Rehabilitation Center
08.2012 - 06.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CNA
Castle Rock Hospital District
08.2005 - 03.2011
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Medication Aide Certified
Wyoming Healthcare Training Centers
Green River02-2022
CNA 2 -
Carbon County Higher Education
Rawlins, WY12.2012
PHLEBOTOMY COURSE -
Western Wyoming Community College
Rock Springs, WY04.2008
CNA CERTIFICATE -
Western Wyoming Community College
Rock Springs, WY09.2005
Skills
- Communication
- Leadership
- Decision-making
- Problem-solving
- Team-building
- Organizational
- Time management
- Adaptability
- Detail-oriented
- Infection control
- Documentation
- Attention to detail
- Laboratory procedures
- Employee training
- Healthcare administration
- Resident care coordination
- Admissions management
- Dementia care
- End-of-life care
- Care planning
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Training and mentoring
- Employee supervision
- HIPAA guidelines
- Self motivation
- Professionalism
- Employee recruitment and hiring
- Employee work scheduling
Awards
- World Maker of the Month 2015
- World Maker of the Month 2016
- World Maker of the Month 2017
- World Maker of the Month 2018
- World Maker of the Month 2019
- World Maker of the Month 2020
- World Maker of the Month 2021
- World Maker of the Month 2022
- World Maker of the Month 2023
- World Maker of the Year 2015
Timeline
DIRECTOR OF ASSISTED LIVING
Mission at the Villa Assisted Living
07.2017 - Current
RESORATIVE CNA
Mission at Castle Rock Rehabilitation Center
06.2014 - 07.2017
CNA 2
Mission at Castle Rock Rehabilitation Center
08.2012 - 06.2014
CNA
Castle Rock Hospital District
08.2005 - 03.2011
PHLEBOTOMY COURSE -
Western Wyoming Community College
CNA CERTIFICATE -
Western Wyoming Community College
Medication Aide Certified
Wyoming Healthcare Training Centers
CNA 2 -
Carbon County Higher Education
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