ER Registrar
Merit Hospital
- Served as a liaison between patients, families, and medical staff, fostering clear communication during critical moments.
- Streamlined emergency room admissions process, resulting in reduced patient wait times.
- Facilitated patient prescriptions, new prescriptions, refills and pre-authorizations.
- Assisted physicians with obtaining necessary authorizations for emergency medical treatments, expediting critical care delivery.
- Maintained physician and clinic schedules.
- Enhanced patient care by efficiently managing medical records and maintaining accurate documentation.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.
- Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Processed insurance approval forms for scheduled procedures and office visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
