Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Kelly

Tampa,FL

Summary

Professional in food and beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Diligent F&B Manager with extensive experience managing food and beverage operations. Proven track record in overseeing high-volume establishments and enhancing customer satisfaction. Demonstrated expertise in team leadership and inventory management.

Overview

16
16
years of professional experience

Work History

Senior Food & Beverage Manager

Wyndham Grand Clearwater Beach
09.2024 - Current
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Maintained highest standards for beverage quality and service.

Food & Beverage Manager

Wyndham Grand Clearwater Beach
11.2022 - 09.2024
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.

Food & Beverage Supervisor

Wyndham Grand Clearwater Beach
01.2017 - 11.2022
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.

Cocktail Server

Sands Casino and Resort
04.2009 - 08.2011
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Education

Some College (No Degree) - Liberal Arts And General Studies

Northampton Community College
Bethlehem, PA

High School Diploma -

Notre Dame High School
Easton, PA
06.1996

Skills

  • Food and Beverage Operations
  • Menu development
  • Labor Management
  • Ordering Supplies
  • Front of House Management
  • Training and Onboarding
  • Employee Supervision
  • Customer Service
  • Inventory Management
  • Employee Performance Evaluations
  • ServeSafe Manager
  • Team Leadership
  • Scheduling

Timeline

Senior Food & Beverage Manager

Wyndham Grand Clearwater Beach
09.2024 - Current

Food & Beverage Manager

Wyndham Grand Clearwater Beach
11.2022 - 09.2024

Food & Beverage Supervisor

Wyndham Grand Clearwater Beach
01.2017 - 11.2022

Cocktail Server

Sands Casino and Resort
04.2009 - 08.2011

Some College (No Degree) - Liberal Arts And General Studies

Northampton Community College

High School Diploma -

Notre Dame High School
Susan Kelly