Susan Kennedy
Yorktown,VA
Summary
Highly motivated leader dedicated to hiring and retaining top-notch talent so as to maintain a smooth, efficient and highly successful store. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives both in the Pharmacy department and the front end of the store. Problem solver and driven by the need for strong results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens Boots Alliance Inc.
02.2015 - Current
- Manage inventory control, cash control and store opening and closing procedures.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Complete point of sale opening and closing procedures as needed.
- Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices.
- Create training plans and further develop employees through performance reviews and in-the-moment coaching.
- Partner with pharmacy and store leaders to drive root cause analysis and conduct action planning that would deliver strong results.
- Promote and encourage a safe work environment which resulted in no reports of workplace injuries.
Assistant Manager
Walgreens Boots Alliance
06.2014 - 02.2015
- Managed employee performance through regular training and coaching to achieve strong results.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed store schedules and delegated assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Compiled financial data to comply with budget
Shift Leader
Walgreens Boots Alliance
04.2005 - 06.2014
- Assisted with training new employees and delegated daily tasks and responsibilities.
- followed-up to ensure completion of tasks and projects.
- Resolved customer complaints and offer the best solution possible that would meet our customers' needs.
- Maintained clean and well-organized store to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided coaching and training to teams to boost performance and help team members achieve performance targets.
Inventory Specialist
Walgreens
04.2004 - 04.2005
- Maintained accurate pricing throughout the store.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Customer Service Associate
Walgreens
04.2003 - 04.2004
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Education
PTCB Certification
Walgreens Univerity
Yorktown, VA2012
Bachelor of Science - Applied Behavioral Science
University of Arizona
Tucson, AZ06.2017
Skills
- Cost Management
- Supplier Monitoring
- Workforce scheduler
- Kronos
- PTCB certified
- Employee Training
- Talent Recruitment
- Retail Inventory Management
- Operations Management
- Store Merchandising
- Loss Prevention
- Customer Service Management
Certification
PTCB certification
Immunizer certification
Licensed hypnotherapist
Timeline
Store Manager
Walgreens Boots Alliance Inc.
02.2015 - Current
Assistant Manager
Walgreens Boots Alliance
06.2014 - 02.2015
Shift Leader
Walgreens Boots Alliance
04.2005 - 06.2014
Inventory Specialist
Walgreens
04.2004 - 04.2005
Customer Service Associate
Walgreens
04.2003 - 04.2004
PTCB Certification
Walgreens Univerity
Bachelor of Science - Applied Behavioral Science
University of Arizona
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