Susan Kibler
Chanhassen,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Owner
Board And Brush Creative Studio
08.2019 - Current
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Organized and detail-oriented with a strong work ethic.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Interacted well with customers to build connections and nurture relationships.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Director of Marketing and Data Operations
United Healthcare
09.1998 - 11.2019
- Developed metrics and measured success in order to further penetrate marketplace.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Defined clear targets and objectives and communicated to other team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Arts - Advertising
Ohio State University
Columbus, OH05.1989
Skills
- Financial Management
- Entrepreneurial personality
- Data Management
- Revenue Growth
- Team Collaboration and Leadership
- Performance Improvements
- Relationship Building
- Financial Oversight
- Marketing
- Team Leadership
Timeline
Owner
Board And Brush Creative Studio
08.2019 - Current
Director of Marketing and Data Operations
United Healthcare
09.1998 - 11.2019
Bachelor of Arts - Advertising
Ohio State University
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