Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Kidwell

Annandale,NJ

Summary

To secure a challenging position requiring good self motivational skills, organizational skills, and opportunity for growth in a stable, professional working environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Office Manager /Dispatch Manager

Garden State Green Energy
11.2022 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Dispatcher

King High Garage
03.2016 - 11.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Contributed to public safety initiatives through active participation in community events and outreach programs.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 6 fleet vehicles.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.

Controller

Phoenix Trux
01.2017 - 01.2019
  • Enhanced financial reporting accuracy by streamlining accounting processes and implementing internal controls.
  • Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
  • Increased cash flow by diligently managing accounts receivable and implementing effective collection strategies.
  • Ensured timely financial statement preparation, allowing for better decision-making and strategic planning.
  • Conducted thorough risk assessments to safeguard company assets and maintain compliance with regulatory requirements.
  • Streamlined annual audit process, working closely with external auditors to ensure accurate representation of company''s financial position.
  • Provided insightful financial analysis to support executive team in making informed business decisions.
  • Ensured compliance with tax regulations by managing the timely preparation and filing of all required returns.
  • Evaluated potential investment opportunities using discounted cash flow analysis and other valuation techniques.
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
  • Prepared balance sheets, cash flow reports and income statements.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Managed payroll data entry and processing for 20+ employees to comply with predetermined company guidelines.
  • Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
  • Calculated salesperson commissions based on established parameters and disbursed payments.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
  • Managed outstanding balance amounts by evaluating reports and determining collection statuses.
  • Oversaw accounts payable and receivable operations.

Education

High School Diploma -

Linden High School
Linden, NJ
06.1989

Skills

  • Route Navigation
  • Database Management
  • Work Order Management
  • Data Entry
  • Schedule Management
  • Service Coordination
  • Dispatch Coordination
  • Customer Relations
  • Maintaining Call Metrics
  • Dispatching Field Personnel
  • Dispatching Procedures
  • Schedule Coordination
  • Closing Tickets
  • Customer Relationship Management
  • Database Updates
  • Database Maintenance
  • Organizational Skills
  • Critical Thinking
  • Incident Reporting
  • Computer Proficiency
  • Decision Making
  • Stress Tolerance
  • Effective Communication
  • Attention to Detail
  • Emergency Response
  • Team Coordination
  • Problem Solving
  • Dispatch Software
  • Adaptability
  • Conflict Resolution
  • Route Planning
  • Customer Service
  • Record Keeping
  • Telephone Etiquette
  • Geographical Knowledge
  • Time Management
  • Work Crew Dispatch
  • Service Vehicle Dispatch
  • Distance Estimation
  • Repair Scheduling
  • Records Maintenance
  • Microsoft Office
  • Service Requests
  • Delegating Work
  • Customer File Maintenance
  • Training and Development
  • Workload Management

Timeline

Office Manager /Dispatch Manager

Garden State Green Energy
11.2022 - Current

Controller

Phoenix Trux
01.2017 - 01.2019

Dispatcher

King High Garage
03.2016 - 11.2022

High School Diploma -

Linden High School

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Susan Kidwell