Summary
Overview
Work History
Skills
Timeline
Generic

Susan Kile

Buffalo,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Customer Experience Representative

Greenwich Associates
Cheektowaga, NY
04.2015 - 10.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer inquiries and complaints in a timely manner.
  • Ensured customer satisfaction by responding to queries quickly and accurately.

Adult Day Center Aide

VA Adult Day Healthcare
Amherst, NY
05.2013 - 07.2013

AR Specialist

Pain Centers Of America Associates
Amherst, NY
08.2007 - 04.2009
  • Reviewed and reconciled accounts receivable records to ensure accuracy of customer invoices.
  • Maintained customer account information in the company's database, including current contact information and payment history.
  • Performed collections activities by phone, email, and mail for delinquent accounts.
  • Prepared monthly aging reports of all outstanding receivables for management review.
  • Resolved billing issues raised by customers in a timely manner.
  • Followed up on past due accounts to ensure timely collection of funds.
  • Provided excellent customer service when responding to inquiries about invoicing or payment status.
  • Documented all Accounts Receivable transactions accurately in the system according to established procedures.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.

Revenue Management Specialist

YRC Enterprises Inc
Cheektowaga, NY
01/28/19 - 12/15/23
  • Address outstanding receivables and prevent recurring problems.
  • Initiate and pursue telephone collection of past due items, identify root cause for nonpayment, manage resolution and escalate unresolved issues to field sales.
  • Establish and maintain proactive contact with customers to enhance the customer/supplier relationship.
  • Investigate, monitor and review customer profiles to identify and analyze trends of errors and possible financial difficulty and address them.
  • Respond timely and professionally to customer inquiries concerning invoices and provide corrected billing as necessary.
  • Partner with other Resolvers to resolve account disputes and communicate resolutions to customers.

Skills

  • Adaptability
  • Building Trusting Relationships
  • Collaborating
  • Communication
  • Worked on several Computer Systems: Citrix Workspace, Get Paid Collection System, 3GTMS Invoicing System, Payer Express/Payment Processing System, Microsoft Teams/Excel, Outlook, Oracle, Pay Agent Websites for Payment Status: Cass Info Systems,

Timeline

Customer Experience Representative

Greenwich Associates
04.2015 - 10.2017

Adult Day Center Aide

VA Adult Day Healthcare
05.2013 - 07.2013

AR Specialist

Pain Centers Of America Associates
08.2007 - 04.2009

Revenue Management Specialist

YRC Enterprises Inc
01/28/19 - 12/15/23

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Susan Kile