Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Susan Kirk

Susan Kirk

Muldraugh,KY

Summary

My name is Susan Kirk. My birthdate is September 19, 1968. I am a hardworking person that is dependable and honest. I am a single mom and the sole income for my family. I have my own vehicle and have a great driving record.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Reliable and upbeat worker, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Very adept in manufacturing processes and teamwork

Overview

33
33
years of professional experience

Work History

Line Worker

American Glass Company
07.2024 - Current

Worked on making windshields for cars

Measuring glass

Running cutting and grinding equipment

Clearing line of broken glass

Fixing issues with equipment

Line Assembler

Toyota Boshoku
01.2024 - 07.2024

Assembly worker

Assembling interior car doors

Sales Representative

Alliance/ AT&T
09.2023 - 12.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

EVS assistant

Baptist Health Hardin
01.2021 - 09.2023
  • Perform housekeeping duties at hospital
  • Work with different chemicals
  • Assist patients and visitors
  • Perform clean up for various spills, chemicals, and other things
  • Team lead on weekends.
  • Greeted guests in with friendliness and professionalism.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Volunteered to help with special projects of varying degrees of complexity.

Sales Associate

The Liquor Barn
08.2020 - 12.2020
  • Ran cash register
  • Put up stock
  • Made deliveries
  • Kept shelves organized
  • Quality assurance associate
  • O’REILLY auto parts

Quality Assurance Associate

O’Reily Automotive
10.2019 - 02.2020
  • Made sure parts were in proper places
  • Helped set up new warehouse
  • Made sure of quality of products
  • Assigned placement of products
  • This resume is made with Resume App
  • Packer/picker
  • Developed corrective action plans to improve overall quality of products
  • Maintained neat, tidy work environment in warehouse facility.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Fixed identified issues to increase productivity and boost workflows.
  • Fixed identified issues to improve workflows.

Owner/operator

Kirk’s cottage homes, LLC
06.2017 - 02.2020
  • Bought and remodeled homes
  • All bookkeeping and record keeping
  • Renovation work

Packer

Geodis/Starbucks
06.2019 - 09.2019
  • Picker for Starbucks orders
  • Operated an EPJ.

Distribution associate

Campbell Hausfeld
07.1992 - 01.1995
  • Worked on the line making air compressors
  • Operated fork lift
  • Loaded semi-trailers with stock/orders

Education

GED -

Grayson County High
Leitchfield, KY
06.1987

Skills

  • Onsite Product Demonstrations
  • Inside and Outside Sales
  • Customer Retention Abilities
  • Post-Sales Support
  • Sales Expertise
  • Product Promotion
  • Problem-Solving Strengths
  • Staff Training
  • Revenue Generation
  • Consultative Selling Techniques
  • Customer Relations
  • Interpersonal Communication Skills
  • Technological Knowledge
  • Reading Comprehension
  • Serve Customers
  • Restock Shelves
  • Consulting with Customers
  • Merchandising Proficiency
  • Unsupervised Learning
  • Credit and Debt Card Processing
  • Hand tools proficiency
  • Assembly line experience
  • Measurement tools
  • Machinery operation
  • Workstation equipment monitoring
  • Attention to detail
  • Quality control
  • Punctuality
  • Teamwork
  • Measuring tools
  • Basic math skills
  • Quality inspections and reporting
  • Palletizing
  • Production line collaboration
  • Excellent communication
  • Defects identification
  • Manufacturing environments
  • Production documentation
  • Identifying flaws
  • Safety procedures
  • Machine operation
  • Safety standards compliance
  • Quality inspection
  • Problem-solving abilities

Languages

Korean
Elementary

Timeline

Line Worker

American Glass Company
07.2024 - Current

Line Assembler

Toyota Boshoku
01.2024 - 07.2024

Sales Representative

Alliance/ AT&T
09.2023 - 12.2023

EVS assistant

Baptist Health Hardin
01.2021 - 09.2023

Sales Associate

The Liquor Barn
08.2020 - 12.2020

Quality Assurance Associate

O’Reily Automotive
10.2019 - 02.2020

Packer

Geodis/Starbucks
06.2019 - 09.2019

Owner/operator

Kirk’s cottage homes, LLC
06.2017 - 02.2020

Distribution associate

Campbell Hausfeld
07.1992 - 01.1995

GED -

Grayson County High
Susan Kirk